Remaining relevant to customers’ needs is no mean feat given the rapid pace of change and the rate of emerging technologies. Consult Hyperion have been members of ITSO and brought their expertise and independence to ITSO over a number of years. Consult Hyperion contributed to specifications, in particular the element which allows ticket downloads via mobile devices. More recently Consult Hyperion collaborated with ITSO to determine how ITSO could work on consumer smartphones without additional hardware and without impacting the existing ITSO acceptance infrastructure. All the while ensuring that ITSO’s high level of security remained in place. It is worthy of note that the documentation and feedback provided by the Consult Hyperion personnel was always of a very high standard, which eased the path to acceptance by ITSO officers, members and directors.