In this webinar, we started to explore wallets … and the concept of smart wallets. Over the years Consult Hyperion has helped telcos, hardware vendors, retailers, and transit operators think about how wallets can potentially change the customer experience, improve client engagement and even shift customer behaviour. Our Principal Consultant Gary Munro was joined by members of our US team, Justin Gage (Principal Consultant) and Simon Laker (VP of Consulting), and our CMO, Claire Maslen.
They spoke about the definition of wallets, how things have changed from the first generation of wallet wars to the present day and what changes are needed as we move from Digital Wallets to Smart Wallets.
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