Who needs cash?

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[Dave Birch] Cash has some unpleasant side-effects and these really ought to be factored into the big picture when it comes to examining the transition to digital money.

In terms of public safety and national security, the sooner the world moves to a digital cashless economy, the better.

[From Turn In Your Bin Ladens – NYTimes.com]

Most of the cash “in circulation” (I use the quotes because it is not, of course, actually in circulation at all but being hoarded in various places) is used only for criminal purposes: tax evasion, money laundering, drug dealing and so forth.

Somali pirates are reported to have received a total of $12.3m (£7.6m) in ransom money to release two ships. They are believed to have been paid a record $9.5m (£5.8m) for Samho Dream, a South Korean oil tanker, and nearly $2.8m (£1.7m) for the Golden Blessing, a Singaporean flagged ship.

“We are now counting our cash,” a pirate who gave his name as Hussein told Reuters news agency.

[From BBC News – Somali pirates receive record ransom for ships’ release]

Once again, these miscreants aren’t looking for prepaid mobile phones, gift cards or PayPal accounts: they are after cash, and I’ll lay a pound to a penny that they didn’t want Yuan or Roubles or Kenyan Shillings and an M-PESA account in a false name: they wanted dollars, and in $100 bills. The cash was dropped from a helicopter on to the ship. Now, I’ve heard some people — including some people from banks — say that this is fair enough, because the seigniorage on the cash represents a tax on criminal activity and it’s better to collect this stealth tax from the bad guys that impose more taxation on honest, hard-pressed taxpayers. But I have two objections to this line of thinking:

  1. First of all, it is not at all clear to me that the state should live off of criminal earnings. If something is legal and taxed, fine. But if it’s illegal, it’s illegal.
  2. Secondly, the revenues that accrue to the central bank from this enterprise are small compared to the revenues denied to other parts of government. So in the central bank books, life looks good. But over at the treasury, there’s a black hole where the revenues from honest enterprise should be.

Perhaps the non-central bank parts of government might look to the central bank to use some of seigniorage revenues to subsidise the introduction of electronic payments to parts of the economy dominated by cash. But what kind of electronic payments? I suppose the government could start developing its own form of e-cash, but I’m not sure that’s the best way forward. Maybe there’s another way. Perhaps we need a new form of e-cash (that we haven’t seen yet) for the new economy because we are trapped using money developed in a previous age for the commerce of the next. In his excellent book “The Birmingham Button Makers“, Professor George Selgin explains how the British economy faced that same problem during the industrial revolution.

Today, the big problem of small change is no longer such a big problem, although shortages of wanted coin continue to occur sporadically around the world (e.g. here and here) as well as surpluses of unwanted coin. Nevertheless, the basic problems of private coinage were trust and credibility. Modern issuers of digital cash face the same problems and thus Selgin’s history is a valuable reminder about the scope and potential of alternative monetary institutions.

[From Marginal Revolution: Good Money]

Indeed, and apart from a general interest in the history of money, this is precisely why I found George’s work so interesting. Could we see a similar trajectory in the post-industrial economy? This would suggest that private operators might step in to the market to fill the void and then when the competition had run its course and the “best” coinage had been established, then the government would step in and provide it as a public good. Perhaps the Bank of England should run its own version of PayPal and the government should insist that everyone has an account if they want to receive state payments of any kind: welfare, pensions, wages and so on! Once all of money is digital, as opposed to the current 96.3% (in the UK), who knows where that will take us.

As money becomes completely digitized, infinitely transferable, and friction-free, it will again revolutionize how we think about our economy.

[From The Future of Money: It’s Flexible, Frictionless and (Almost) Free | Magazine]

I think this is true. You’ll have a chance to kick around these kinds of ideas if you come along to the 14th annual Consult Hyperion Digital Money Forum in London on 2nd/3rd March 2011, where George Selgin will be along in person to give a keynote talk.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

Facebook and things

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Facebook itself has been playing with this kind of thing – personal location – for a while. We’re all familiar with the various “check in” services, but the internet of things is something much more.

All attendees of the f8 developer conference are receiving special RFID tags that enable them to check-in to various locations throughout the conference venue. The service lets you tag yourself in photos, become a fan of various Facebook Pages, and share activity to your Facebook profile. While it’s still a concept service, it’s interesting to see some of the things that Facebook developers are currently testing

[From Facebook Tests Location Through RFID AT f8]

Is this just the same as messing about with FourSquare or Facebook Places? I think not. Bernhard Warner, editor of Social Media Influencer puts it very nicely.

Location-based services take either a lot of time — you have to manually check in everywhere you go — or take a lot of liberties — you open up your personal information to businesses.

If RFID checks you in and out automatically, then the web will certainly “take a lot of liberties” (although this may well be what people want). But this is just about the location of people. What will happen when the location of things becomes part of the natural order?

I happened to be chairing a panel at IIR’s M2M Business Exchange event in London recently, and I have to say that I was surprised by the range of organisations that came along. I’d assumed that it would be mainly hardware guys and telcos, but the sessions that they had on smart metering, remote healthcare, retail and so forth were actually discussing some quite diverse applications. Naturally, I was on the lookout for things that might make a business for our customers, so I was focused on the applications that demand more security, such as payments.

ETSI, the telecoms standards body, has been working on what they call SES, which stands for “Service Enablement Services” to form a standard layer between the internet of things and the value-added services to sit above them. Joachim Koss, the TC M2M Vice Chairman said that the standard would include security “tools”, which obviously I would like to see as including fully-functional digital money and digital identity elements because this connects to my somewhat simplistic definition: smart pipe = dumb pipe + digital identity + digital money.

I think this is the right approach, provided that the SES layer contains rich enough services to provide for a proper spectrum of identity types (that is, it does not require the full disclosure of “real identity” or allow uncontrolled anonymity). Another advantage that I can see is that if mobile operators were to get their act together, they might be able to use the SES in combination with a secure token (in the UICC) to make a business from it: for example, I might want to choose an option on my phone which means that my location is visible to anyone on LinkedIn provided they work for Consult Hyperion, and then temporarily extend this to a client for a month in connection with a project, but allow my wife to see it via Facebook at all times, that sort of thing. It would be another example of a value-added service that could, when built in to the infrastructure of other more sophisticated value-added services, generate much more income than raw data.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

Where will Wikileaks take us?

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[Dave Birch] Oh no! According to tonight's news reports, the UK is bracing itself for cyberattack from the "hackers" supporting Julian Assange and Wikileaks. Apparently vital government services are at risk from the group called "Anonymous" launching distributed denial-of-service (DDOS) attacks. A bit like this guy, from the group "Not Anonymous At All":

A 17-year-old from Manchester has been arrested by the Metropolitan Police's e-crime unit (PCeU) on suspicion of being behind a denial of service attack against the online game Call of Duty.

[From Call of Duty DDoS attack police arrest teen • The Register]

He was, of course, traced from his IP address. I thought it was funny, in a way, that journalists and politicians refer to the LOIC kids as "hackers" when they are anything but. What's more, as I said when Charles Arthur was kind enough to invite me on to The Guardian's Technology Podcast, they have chosen a particularly funny way to join the Anonymous group of internet vigilantes: software that isn't anonymous in the least and that delivers their IP addresses to their intended victims, thus making it easy for them to be traced and arrested. This is, in fact, precisely what has happened.

A 16-year-old boy was arrested in the Netherlands in connection with a series of cyber attacks on Visa, MasterCard

[From Dutch teen arrested over cyber attacks on Visa, MasterCard]

My personal views about Wikileaks and the "Cable Gate" DDOS attacks are irrelevant. (I will say this: that if you don't like MasterCard then cancel your card and leave mine out of it). But they will certainly have an impact on thinking and the calls for "something to be done" mean change. Since there's no way to stop people from copying data (as the music industry has discovered), that's probably not a fruitful line of thinking. So what will happen?

What technology may lead to are "red" and "blue" internets. (Note that "blue and red" are here allusions to the military labelling of secure and insecure networks, they are nothing to do with blue and red pills in The Matrix.) Essentially, there will be secure and insecure internets both running over the same IP networks.

On the red, open, internet people and organisations will exchange encrypted data across an untrusted network. Some people may choose not to connect to the red internet at all and only crazy people (and organisations) will send unencrypted data to unauthenticated counterparties.

On the blue, closed, internet you will need to authenticate yourself before you are allowed to access anything and a digital identity infrastructure will deliver privacy (and in some cases anonymity) through cryptography, not through data protection registrars or privacy ombudsmen. In order to connect to the government, or Facebook, or Amazon, you will have to use the blue internet: they simply won't be connected to the red internet any more. At home, I will probably set my internet connection to blue only.

Now, some of you may be concerned that, as The Daily Telegraph told us, the Chinese government have a master key that can decrypt everything on the Internet, in which case the entire Internet will be — very literally indeed — red forever.

While sensitive data such as emails are generally encrypted before being transmitted, the Chinese government holds a copy of an encryption master key which could be used to break into redirected traffic.

[From China 'hijacks' 15 per cent of world's internet traffic – Telegraph]

But look on the bright side: since the Chinese have "a copy" of this mythical master key, someone else must have the original, and they will be able to read all of the Chinese government's e-mail and put that on Wikileaks too.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

Red army

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[Dave Birch] Oh no! According to tonight’s news reports, the UK is bracing itself for cyberattack from the “hackers” supporting Julian Assange and Wikileaks. Apparently vital government services are at risk from the group called “Anonymous” launching distributed denial-of-service (DDOS) attacks. A bit like this guy, from the group “Not Anonymous At All”:

A 17-year-old from Manchester has been arrested by the Metropolitan Police’s e-crime unit (PCeU) on suspicion of being behind a denial of service attack against the online game Call of Duty.

[From Call of Duty DDoS attack police arrest teen • The Register]

He was, of course, traced from his IP address. I thought it was funny, in a way, that journalists and politicians refer to the LOIC kids as “hackers” when they are anything but. What’s more, as I said when Charles Arthur was kind enough to invite me on to The Guardian’s Technology Podcast, they have chosen a particularly funny way to join the Anonymous group of internet vigilantes: software that isn’t anonymous in the least and that delivers their IP addresses to their intended victims, thus making it easy for them to be traced and arrested. This is, in fact, precisely what has happened.

A 16-year-old boy was arrested in the Netherlands in connection with a series of cyber attacks on Visa, MasterCard

[From Dutch teen arrested over cyber attacks on Visa, MasterCard]

My personal views about Wikileaks and the “Cable Gate” DDOS attacks are irrelevant. (I will say this: that if you don’t like MasterCard then cancel your card and leave mine out of it). But they will certainly have an impact on thinking and the calls for “something to be done” mean change. Since there’s no way to stop people from copying data (as the music industry has discovered), that’s probably not a fruitful line of thinking. So what will happen?

What technology may lead to are “red” and “blue” internets. (Note that “blue and red” are here allusions to the military labelling of secure and insecure networks, they are nothing to do with blue and red pills in The Matrix.) Essentially, there will be secure and insecure internets both running over the same IP networks.

On the red, open, internet people and organisations will exchange encrypted data across an untrusted network. Some people may choose not to connect to the red internet at all and only crazy people (and organisations) will send unencrypted data to unauthenticated counterparties.

On the blue, closed, internet you will need to authenticate yourself before you are allowed to access anything and a digital identity infrastructure will deliver privacy (and in some cases anonymity) through cryptography, not through data protection registrars or privacy ombudsmen. In order to connect to the government, or Facebook, or Amazon, you will have to use the blue internet: they simply won’t be connected to the red internet any more. At home, I will probably set my internet connection to blue only.

Now, some of you may be concerned that, as The Daily Telegraph told us, the Chinese government have a master key that can decrypt everything on the Internet, in which case the entire Internet will be — very literally indeed — red forever.

While sensitive data such as emails are generally encrypted before being transmitted, the Chinese government holds a copy of an encryption master key which could be used to break into redirected traffic.

[From China ‘hijacks’ 15 per cent of world’s internet traffic – Telegraph]

But look on the bright side: since the Chinese have “a copy” of this mythical master key, someone else must have the original, and they will be able to read all of the Chinese government’s e-mail and put that on Wikileaks too.

These opinions are my own (I think) and presented solely in my capacity as an interested member of the general public [posted with ecto]

Soft and hard SIMs

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To understand why the fuss, and why this is of relevance to the digital money world, you need to understand a couple of technical architectures relating to mobile phones and the role of the Secure Element (SE). The SE doesn't exist in phones yet, but it's important because if we want to implement anything important (such as payments) inside a phone, we need somewhere to store cryptographic keys, and that somewhere needs to be tamper-resistant to a great degree. Thus we need a handset to have an SE. Ah! You might say: but handsets already have a tamper-resistant thingumy inside them, why not use that?

That's a good point. In the modern way of things, the tamper-resistant chip thingumy the handset is more properly called the UICC:

The UICC (Universal Integrated Circuit Card) is the smart card used in mobile terminals in GSM and UMTS networks. The UICC ensures the integrity and security of all kinds of personal data, and it typically holds a few hundred kilobytes. With the advent of more services, the storage space will need to be larger.

[From UICC – Wikipedia, the free encyclopedia]

Historically, we've tended to associate the UICC (in the form of a removable smart card) with one application only, and that application is the Subscriber Identification Module (SIM) that allows the phone to connect to a mobile network and refer to the combination as "the SIM". But…

A UICC may contain several applications, making it possible for the same smart card to give access to both GSM and UMTS networks, and also provide storage of a phone book and other applications

[From UICC – Wikipedia, the free encyclopedia]

It can also contain more than one of each. Thus, you could have multiple "soft SIMS" inside one UICC (that special case where the UICC contains only one application, and that is a SIM, we will refer to henceforth as the "hard SIM"). Now let's consider what happens when Apple add an NFC interface to their devices and therefore need an SE.

The filing also points to the inclusion of near-field communication (NFC) technology in upcoming iPhones — and, for that matter, in Macs and media devices such as the Apple TV.

[From Apple patent seeks to reinvent retail • The Register]

Where can the SE that makes the NFC interface useful go? Either we can plug in an SE (eg, a DeviceFidelity microSD) or we can add an SE to the UICC (the e GSM Association, GSMA, preferred option) or we can build an SE into the device by adding it to the motherboard. The GSMA want to put the applications that control the NFC interfaces to be on the UICC, which kind of makes sense because if you take your UICC out of one phone and put it in another, then you'd want your SE applications (eg, your MasterCard, Oyster etc) to go with it. But not everyone thinks that the SIM is the key to this picture.

Suppose that instead of adding an SE, Apple add a UICC and put the SE in that? What this means in practice is that the UICC will be inside the iPhone or iPad or Mac, on the motherboard. But the SE need not be the only contents of the UICC. Why not put soft SIMs in there as well and do away with fiddly microSIMs? If I walk into the Apple Store in London and buy a 3G iPad, say, then the UICC could come with a default SIM application. Let's say this is O2. When I take the iPad to France, instead of paying outrageous 3G roaming charges (and therefore leaving my iPad at home), my iPad will download a French operator's SIM application and start using that. I won't choose the operator — in fact I won't even know this is going on, because Apple will simply negotiate with mobile operators to provide commodity service.

In other words, perhaps we move to a world in which the operators' SIM connectivity function becomes just software running on someone else's physical card.

[From Dean Bubley's Disruptive Wireless: Apple, embedded SIMs, NFC and mobile payments – some speculation]

Dean is spot on. And you can see plenty of positives in this architecture. If you're not a mobile operator, that is. If you're a mobile operator, this is another step towards being nothing more than a pipe. As a customer, I think I'd be quite happy with the mobile operators as a pipe, selected purely on a cost/QoS basis (and competing with each other on that basis). After all, they haven't (in Europe) got very far with "smart pipe" services such as, just to name two examples, digital money and digital identity. So the Apple UICC containing soft SIMs and an SE may not be such a bad architectural option for consumers. But…

The operators are privately saying they could refuse to subsidise the iPhone if Apple inserts an embedded subscriber identity module, or Sim card.

[From FT.com / Telecoms – Apple warned over built-in Sim cards]

There are other people in this value chain too, such as smart card manufacturer Gemalto who were rumoured to be making the Apple UICC.

Gemalto explained to us why such a deal, which involved a significant amount of devolution from the mobile phone operators to the mobile phone manufacturers, is unlikely to happen without the tacit approval of network carriers themselves.

Gemalto has been a strategic partner for mobile phone operators for more than a decade now (the company is the biggest SIM manufacturer in the world) and gets the majority of its revenue (more than 60 per cent of last year's 1.654 billion Euros).

[From Gemalto : No Apple iPhone 5 Deal On The Table Yet | ITProPortal.com]

Quite. But let's just go back over another main point: in order to provide payments, or other useful services, via NFC it is not necessary to have the co-operation of the carriers.

Visa's approach "shows that basically there's nothing that the carriers can do that the [payment] networks can't do without them," McPherson said.

[From Mobile Payments Set for Surge, But Who ll Set the Pace? – American Banker Article]

The mobile operators have no acceptance at retail POS so they have to work with payment scheme partners to reach scale, but other payments players don't need the operators. They can put stickers on the back of phones, plug microSD into handsets or use the NFC interfaces that will be built in by Google, Apple and RIM. Since customers will come to expect these services, they will eventually get built in to all handsets. Unless the operators can launch highly functional NFC platforms quickly (which they probably should have started doing a couple of years ago) then they will be out of the loop.

Issuing hard SIMs is expensive, so if the operator's connection with the customer is downgraded, there is no point in doing it and the operators would save money by providing soft SIMs to any UICC that they can bill to. So I think the situation is this: in the future, many devices will a UICC built-in. This UICC will function as an SE for NFC interfaces. The UICC will store a number of soft SIMs, not only for mobile phone communications but for future 4G and 5G communications. The UICC will also hold standard digital money and digital identity applications. And instead of Vodafone and Telefonica controlling the matrix, Apple and Google will.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

Dry

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I asked the chap if many people used the new contactless cards and he said no. I asked him why not — like he would know — and he said he thought it might be because they are worried about security. That is, and this is the scenario that he put forward, if you don't notice your card missing for a while then people might be able to go and buy things with it. But as I pointed out to him, the UK issuers have already said that customers are covered.

There is a risk of fraud with any form of card transaction, and contactless transactions are no different. But risk is limited by the security measures put in place. Banks are also required to refund any losses incurred by cardholders unless the bank can prove that the cardholder actually made the transaction themselves.

[From Are contactless payments safe? | This is Money]

But it seems that the reassurances from the banking sector have less impact on the public than the scare stories about contactless security that are becoming tediously regular. Here's a typical example from the US, which ought to be called "man demonstrates that contactless payment cards work as per specification".

Using just an off-the-shelf card reader he bought online for less than $100 and a Netbook computer, Augustinowicz explained, he could swipe credit card numbers, expiration dates, and in some cases, even people's names. People who thought there was no way their pocket could be picked without laying a hand on them, soon learned they were wrong.

[From Credit Cards At Risk from High-Tech Pickpockets? – CBS News]

But later on in the article, we read that

Experts at the San Diego-based Identity Theft Resource Center told WREG that they've never seen a case of RFID skimming used to steal information.

[From Credit Cards At Risk from High-Tech Pickpockets? – CBS News]

Well, quite. It's hardly "pickpocketing" since all you can do is send the money to a merchant acquiring account by setting up a bogus POS terminal. Pointless, since you'll get caught. A marginally better crime would be to scan the cards using your bogus POS terminal and use the data to carry out some other fraud. But that doesn't work either. If you scan my Barclays debit card, the data that you get from the contactless interface is not sufficient to create a cloned EMV card (contact or contactless) because it's a DDA (dynamic data authentication) card and you need the private key to forge it. The data isn't sufficient to create a cloned magnetic stripe card because it gives up the ICVV and not the CVV. The data isn't sufficient to use the card online because it doesn't give up the CV2. So all you can get, even if I don't notice you waving a POS terminal an inch from my arse, is the name, card number and expiry date (none of which are secret).

Personally, I think issuers should go even further and remove the name from both the contact and contactless interfaces, and what's more I think they should do what American Express does and have the contactless interface deliver an alias PAN as an additional safety mechanism.

The BBC "Moneybox" programme recently had a report on contactless cards, and it invited the public to comment. Now, I don't care what the public think about anything, least of all contactless cards (don't forget that a quarter of them think that Sherlock Holmes was a real person) but I thought it might be mildly amusing to read through the comments. One of them caught my eye:

This is just the thin end of the wedge. It is the first step towards abolishing cash. Once these pin-less cards have got rid of cash, we will be totally at the mercy of the bankers and financiers. To say nothing of all sorts of petty officials. Once there is no cash, your ability to function in the world is at their discretion. Cards? Well, ultimately the chip will probably be implanted in your wrist

[From BBC News – Have Your Say: Contactless Cards]

Lyn from Glastonbury clearly doesn't understand that cash is less than 3% of the UK money supply and that we are tragically already at the mercy of bankers and financiers. But it was her comment about implanting the chip in your wrist that got me thinking. Why? (I asked this on the Moneybox web site but I'm afraid they didn't publish any of my questions). The only thing I can think of is that Lyn thinks that contactless cards are the mark of the beast from the Book of Revelations, in which case nothing that the industry says will matter to her. On another point: one of the other public comments was that

I have a Barclaycard One Plus Oyster which I use when visiting London and use by 'swiping' my wallet. Whilst I would find a contactless debit card useful how will the machine discriminate between which one I am using. Will my debit card be Oyster compatible?

[From BBC News – Have Your Say: Contactless Cards]

I thought this was a fascinating comment, given the money that was spent on marketing and communications. The Barclaycard OnePulse (which is what the person is talking) is an excellent product but the Visa credit contactless interface is is distinct from the Oyster interface: the terminal has no need to discriminate between the two because POS terminals only see the Visa interface and the TfL terminals only see the Oyster interface (although, as I blogged recently, the TfL terminals will soon be able to accept contactless payment cards).

One key point that I think is missed in the current reporting of contactless is that contactless is not an end in itself but a stepping stone to non-card form factors, of which the most immediate and probably most important is not bionic wrist implants but… well, let's back up….

Among a number of other readers to contact Your Money is Paul Adkins, who researched electronic payment systems when he worked for electronics' giant Philips in the early 80s. "We discovered the best security would be offered by giving people a calculator-like device where the user had control over the keypad for entering the PIN," he says. "But this was perceived to be too expensive, and we ended up with chip cards. But who knows what is happening behind the keypad and the display? We have to take it on trust that the terminal is not compromised."

[From Contactless cards: the pros and cons of new payment technology – Spend & Save , Money – The Independent]

Mr. Adkins is, as it happens, entirely correct. It would be much more secure to have customers enter their PINs into their own devices, since one of the major sources of fraud at the moment is bogus terminals that steal PINs. Anyway, the "calculator-like device" that Mr. Adkins foresaw is now with us — we call it the mobile phone — and represents a step-change in the security of payments. It won't be as good as it could be until mobile phones are more secure, but going contactless isn't only about low-value cash replacement, speed and convenience: it's about building the rails for a new generation of payment devices to run on.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

London buses show us the way

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Another option might be to use Oyster cards in shops. It does seem odd to me that when I'm on an Underground platform and dying of thirst, the Coke machine doesn't take the one currency that every single person on the platform actually has: Oyster. In other regions, this is seen as being a natural development of widespread mass transit contactless systems. Taiwan is following Hong Kong and Singapore in allowing the transit e-purse to be extended out into retail.

The EasyCard, a contactless smartcard system for use on the Taipei MRT system, will soon become an electronic purse that can be used to purchase small-value items… The new payment system, which will allow up to NT$10,000 (US$312.50) to be stored in the card, will be put in place a year after the Legislative Yuan passed an amendment to the Act Governing the Issuance of Electronic Stored Value Cards that paved the way for the new payment vehicle.

[From Electronic purse expected to become operational in March – Taiwan News Online]

It's clear that, as we all know, transit is the vanguard for electronic money and therefore it provides a unique opportunity to drive cashlessness. But that doesn't necessarily mean that transport operators should get in to retail payments: the alternative path is to let retail payments systems operate in transport. This is the path that London has chosen, as noted above, and is true in many cities around the world. Transit operators see ticketing as not part of their core business, which is running public transport. If other people can provide the ticketing solution, then fine.

Toronto transit officials are not the only ones keen to get out of the business of collecting fares and phase out closed payment schemes. Their counterparts in London, New York, Chicago and some other cities are moving at varying speeds toward open-loop payment.

[From Canadian Transit Card Operator: Not So Fast to Open-Loop Payment | NFC Times – Near Field Communication and all contactless technology.]

There's another reason, though, why I think that this trend is gathering momentum. It costs money to stay in the security arms race: the ticketing systems (especially as they move into the world of mobile phones) need to be sure that the activities of fraudsters do not impact revenue. When the transport operator has to spend money on continually upgrading and enhancing systems for revenue protection purposes, that's money that could be better spent. It's not always about counterfeiters and criminals, by the way, sometimes it's just people gaming the system.

Determined token hoarders will have to buy their tokens one by one, at token vending machines, and that’s not the only step the Toronto transit bosses are taking to fight stockpiling. The Toronto Transit Commission (TTC) has now introduced adult paper tickets with an expiry date on them. “The TTC won this,” said Angela Leung, an Ontario College of Art and Design student who amassed over 100 tokens during the 2007 fare increase and had the same game plan for the new year.

[From Excalibur Web edition – Extinct bus tickets temporarily reappear to combat token hoarders]

If payment systems spend the money to develop fast, secure new payment mechanisms (using contactless cards, phones, stickers and who knows what else) then the transit operator doesn't have to. This will be the sort of thing that will be discussed at the excellent Transport Ticketing 2011 conference in London on 25-27th Janaury 2011. I thought this was an excellent event back in January 2010 and so I was very happy to be invited to chair the panel on mobile devices at next year's event.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

Game face

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I was thinking about online identity — again — because I was working on a report for a client of ours and I was thinking about some issues around multiple identities. In cyberspace, multiple identities make sense in a way that has no analogue in the analogue world, if you see what I mean. Now, a fundamental objection to letting people have multiple identities is that it will enable them to get up to no good. And it is certainly true that there are people out there getting up to no go. When I was writing a post about virtual commerce over on Digital Money, I came across this interesting piece about the activities of fraudsters after virtual gold.

Operationally, gold frauding is much cheaper than gold farming as you don't need to spend time building up characters, farming assets, and waiting to be banned. Since you are hitting accounts and looting them on a one-time basis, you are not going to trigger traditional gold farming detectors…. and if you get banned, on to the next victim.

[From World of Warcraft under stress from Gold Frauders via Phishing and Key Loggers – PlayNoEvil – Game Security, IT Security, and Secure Game Design Services]

While the theft of virtual gold may well be a serious problem, in the great scheme of things it's probably not the no.1 priority of law enforcement (which is why kids use two-factor authentication for these kinds of games). But we have to recognise that there are much more serious problems.

Michigan resident and twice-married mother-of-five has been charged with “using the Internet to entice a minor into sexual activity”, after she seduced a 15-year-old boy while playing World of Warcraft. 35-year-old Angie L. Jenkins told the teenager she was 21, while he swore he was 20.

[From 35-year-old woman charged with seducing minor on World of Warcraft]

Without minimising the seriousness, I do find this example particularly useful: both participants in an online exchange were lying! What can we do about this? Well, to continue with the World of Warcraft (WoW) theme, let's looks at what Blizzard actually tried to do: they decided to introduce a "RealID" system (not to be confused with the US government's "RealID" system because the WoW system was intended to be secure).

the RealID system also identifies you by your real name instead of a character name or alternate identity. Friends who may have previously known you by your character name will now know you by your real name, whether you've ever told them or not. This is information pulled straight from Blizzard's account information and billing system – information that was previously private.

[From Player Perspectives – A Pain in the RealID – MMORPG.com]

How on earth could anyone have imagined that this was a good idea? Apart from anything else, the "real name" associated with the account that my kids use is me, not them, because it's my card that's used to pay for their subscription. I'm very uncomfortable with them using their own debit cards online precisely because I don't want them to give out their real name. But the story gets even more crazy.

Another enhanced feature of RealID is the ability to see friends of friends. Once you're on a friend's RealID list, you can now see the (real) names of anyone they have added to their RealID. The idea behind this function is to allow players to easily add mutual friends without having to ask a dozen people for their e-mail address. The potential use behind it to find out more information about someone that trusts you with their RealID is far worse.

[From Player Perspectives – A Pain in the RealID – MMORPG.com]

This is so wrong. I spoke about the "chatroom paradox" (an example I often use to illustrate this point) at the BCS ISSG "Privacy Day" recently. The point is that people seem to want the "real" identity of counterparties but don't want to disclose their "real" identity in case the counterparty misuses it. Blizzard really misjudged what people want and so they had to abandon their plan.

Sidney Eve Matrix, a film and media professor at Queen's University in Kingston, Ont., who studies cyberculture. "They know the culture requires to some extent an online persona. … It was a cultural misstep, really."

[From CBC News – Technology & Science – Battle to preserve online anonymity rages in video game community]

It isn't just about having a persona, it's about having a persona that can demonstrate certain credentaials (eg, I am over 18, I live in the UK, whatever). In fact, it's about having a number of persona and, I would argue, it's about having persona that are relevant to transactions.

“Who are you?” equates narrowly to Identity. It is only Identity at a sufficient level of trust the meet the requirements of a specific entitlement. In the simplest case, the person can be completely anonymous; in a municipal car park, only the ability to pay makes sense. However, they may keep a record of your car registration number. Requests for Housing Benefits are at the other end of the scale. The identity offered does not need a unique code.

[From Idiotic Identity Fallacy – No2UID « Quarkside]

I prefer to see these issues separated: I think that you do need a unique identifier, but that that identifier should not be part of transactions, and I think that there should be privacy rather than anonymity for low-value payments, but the central point is correct. I wonder if the attitudes forged by WoW and such like mean that the next generation will be far more tuned-in to what identity means in cyberspace: we have to stop forcing our "cardboard age" notions of identity on to them or we'll never make any progress in solving real problems.

Incidentally, if you are interested in the idea that WoW and the like are more than just games, I happen to have on my desk a spare copy of the excellent "Fun, Inc." signed by the author Tom Chatfield. I will cheerfully send this interesting book free to the first person to respond to this post with the name of the WoW character, who became popular due to a video of the game that circulated around the Internet, who famously led his friends to their doom because he wasn't listening to the other players plotting their moves. The phenomenon has since spread beyond the boundaries of the gaming community into other online and mainstream media, so that the name has become a byword for a team member whose reckless enthusiasm and inattention to plans leads to disaster.

These are personal opinions and should not be misunderstood as representing the opinions of
Consult Hyperion or any of its clients or suppliers

 

There’s whiskey in the jar-o

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[Dave Birch] There’s a problem in Korea with the production of counterfeit whiskey, so the legitimate whiskey producers have an application in the Korea Telecom service. When the whiskey is bottled, the caps have an RFID tag added to them. This is coded with a URL and an identifier. When a customer, or a shopkeeper, or a policeman, or in fact anyone else wants to check whether the whiskey is real or not, they touch the cap with their phone and the URL launches a web site that knows the provenance of the identifier and can tell you when and where it was bottled as well as some other information. When the customer opens the bottle, the tag is broken and can no longer be read.

Most cell phones today contain a SIM card, which can be swapped with the ones developed by SKT to read the radio waves emitted by the tags attached to medical supplies, whiskey and other products to ensure its authenticity. SK Telecom recently announced the development of a universal subscriber identity module, or USIM, embedded with a 900 megahertz RFID reader.

[From RFIDNews | Real or fake? Use your cell phone and find out.]

Note the architecture. It’s the enabled USIM that turns the phone into (presumably)an EPC Gen 2 reader.

It was difficult to tell from the machine translation, but I think that Hitachi and KDDI have just announced that KDDI have a new mobile phone for the corporate market that incorporates an ISO/IEC18000-6 Type C RFID reader/writer.

Hitachi installs UHF belt RFID reader of micro and low power consumption that develops the technology/writer in corporate cellular phone “E05SH” of KDDI.

[From RFID by UHF from KDDI & Hitachi by Wireless Watch Japan]

It will be great when this integration is extended to the consumer market. Now, some people find this sort of thing scary. If you don’t believe me, go and have a look at some of the videos on “We, the people, will not be chipped“. But I think a phone that can check up on other people’s stuff might be fun. After all, 900MHz is much longer range than NFC (several metres for industrial readers). So if you’re at a boring party and you’re wondering whether the hostesses dress is a real Chanel or a knock-off, you can find out from across the room. Or if you want to snoop around a neighbour’s house but can’t actually be bothered to go into other rooms, it’s ideal. But, as I pointed out some time ago,

Suppose RFID is used to implement Electronic Product Codes (EPCs) for luxury goods. If I see a Gucci handbag on sale in a shop, I will be able to point my Bluetooth EPC-reading pen (these already exist) at it and read the EPC, which is just a number. My mobile phone can decode the number and then tell me that the handbag is Gucci product 999, serial number 888. This information is, by itself, of little use to me

[From Digital Identity: The Rolex premium]

Indeed. There has to be a database to establish provenance, and it is that database that is at the core of the Korea Telecom business model.

Things aint what they used to be

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[Dave Birch] It’s pretty obvious that RFID is going to transform a variety of retail supply chains, adding value to the services delivered to the end customers.

Izzy’s Ice Cream Café in St. Paul, Minnesota is putting to use RFID technology for giving real time updated on flavors available in its dipping cabinet. It offers more than 100 flavors but serves only 32 in its dipping cabinet at any point of time. The cabinet comes equipped with readers capturing every flavour’s corresponding labels embedded with an RFID tag. The reader captures information 22 times every second and is sent to a system which updates website of the parlour so that customers get to know what is available even before they enter the store. Coloured dots are projected on the wall of the store or TV behind the counter so that the customers get to know the flavours available.

[From The RFID Weblog: RFID chip and ice creams]

Now this is a great use of the technology and I’m sure it’s only one of the ways in which retailers will find that RFID provides a platform for better management, better service and entirely new services. Nevertheless,iIt’s a step from this kind of use of RFID to the idea of an “Internet of things” has been around for a while.

The “Internet of things” (can’t we think of a better name? the everynet? the allnet? — what about “skynet”, or has that been used somewhere before?) has two essential components: the concept that everything is connected to everything else, and the concept that everything can distinguished from everything else. Universal connection and universal identification. If we take the former for granted and take the Electronic Product Code (EPC) as an example of the latter, we can immediately see that this will create as many problems as it solves (which is not a reason for not doing it, since it also creates many opportunities). It’s easy to see why. Suppose that your phone reads the EPC from my underpants. So what? Now your phone knows that I am wearing either Gucci underpants or a pair of Primark underpants with a Gucci chip in them to impress the ladies. If such phones and such tags were to exist, what would actually happen? What would be the impact on society of knowing what everything is and where everything is all the time.

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