Reporting from behind enemy lines

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Back on 27th October 2010, while reflecting on the EFMA “Future of Cash” conference in Paris, I reported on the talk of Mr. Benjamin Angel, who is Head of Unit for Economic Aspects of Regulatory Policy, DG ECFIN at the European Commission [PDF Directory]. In part of his presentation, he referred to the Commssion’s instruction on legal tender, which requires retailers to accept low value coins (which some had stopped doing) and high value euro notes (which some had stopped doing). In fact, the recommendation, as I’m sure you’ll recall, says that (amongst other things)

* It should be the rule to accept high denomination banknotes
* No surcharges should be imposed on payments in cash
* Member States should not adopt new rounding rules to the nearest five cent

[From Paying with euro cash in the euro area: Commission recommendation on legal tender of the euro – ECFIN – European Commission]

This is, of course, a bad idea: it raises the costs for retailers and consumers for no net welfare gain and has only come about because of the euro currency’s symbolic status. Retailers should be entirely free to reject high denomination banknotes (which should not really exist anyway) and low value coins, pointless shrapnel that are value-destroying (because they cost more to make and distribute than they add to the economy). Rather flippantly…

I decided to try and bring the system down from within, so I spoke up and called for immediate action agains the Netherlands, where some shops in Amsterdam are to cease accepting cash from next week: let’s see what happens.

[From Digital Money: Behind enemy lines]

Today I am informed — via a wholly reputable source — that Mr. Angel has indeed sent a formal letter to the Dutch Consumer Authority (part of the Competition Authority) complaining that the Saturday organic farmers’ market in Amsterdam doesn’t take cash. This was covered here back in February, when I noted that the

Dutch Consumers’ Association are predicting cashless retailing within five years.

[From Digital Money: Only five more years?]

The DCA has, so I am told, replied to Mr. Angel that it feels there is no problem. Will Mr. Angel now starting proceedings against the Netherlands for defying a Commission recommendation? Stay tuned…

My old Dutch

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The Netherlands seems to be a front line in the European war on cash and it is the retailers who are leading the charge. Here, for example, is a pharmacy that no longer accepts cash: Twitter crowdsourced translation of the sign is that “From 1 Oct 2010 onwards, payments can only be made using debit cards – this for the security of our employees”. This is an interesting new development: a skirmish between cash and cards that is based on something other than merchant costs. I understand that the local government wants to make one of the major shopping streets in Amsterdam “Ferdinand Bolstraat” cash free. In the south of the country is Almere, which the mayor would like to see as Europe’s first cash-free town. I see that

Pinnen en winnen is een actie van Cashless Almere, een samenwerkingsverband van winkeliers- en ondernemersverenigingen, banken, Currence (merkeigenaar PIN), Koninklijke Horeca Nederland afdeling Almere, politie en gemeente. Deze partijen werken samen aan het verminderen van contant geld in de winkels en horeca. Dit verkleint de kans op overvallen.

[From Burgemeester van Almere]

According to Google, this means that “PINs and winning is an action of Cashless Almere, an association of retailers and trade associations, Currence (brand owner PIN), Koninklijke Horeca Netherlands Almere department, police and council”. It says that they are working together “to reduce cash in the shops and restaurants” because this reduces the risk of robbery. Something that may help them in this goal is the arrival of mobile payments, because there are probably the most significant step on the road to cashlessness.

Rabobank, ING and ABN Amro; and telcos: KPN, Vodafone Netherlands and Rabo Mobiel; are considering offering customers contactless payment, loaded onto SIM cards in NFC phones.

[From Dutch Banks and Telcos Consider NFC Mobile-Payment Launch | NFC Times – Near Field Communication and all contactless technology.]

There are many unique aspects to the Dutch electronic payments landscape: they still use an electronic purse (but only for parking) and they have the iDEAL internet payment scheme, which has been wildly successful in replacing the cards for online purchases.

Half of all online shoppers in the Netherlands use IDEAL, a bank-oriented payment system that started in 2005. To effect an IDEAL payment, the consumer is directed back to their own bank where they log in using bank authentication and authorize the payment. Then are then seamlessly directed back to the merchant. The system is popular with merchants because it delivers immediate payment (customers cannot charge back the payment) with bank security, and customers like it because they do not need another secure, two-factor or other complex log in. To date, there has been no reported fraud through the system.

[From Digital Money: Is this the iDEAL third scheme?]

Another unique aspect of the Dutch market is that the banks and the operators co-operate with each. In September, this agreement to “consider” NFC payments had firmed up to the announcement that the “six pack” (as they have rather bizarrely been called) are going to go ahead and launch a service.

T-Mobile, Vodafone, KPN, ABN Amro, ING and Rabobank have signed a letter of intent to jointly introduce NFC across the Netherlands from 2012.

[From Dutch banks and mobile operators to launch national NFC service • NFC World]

As an aside, I can’t resist noting that there is also a peculiarly Dutch answer to another question: which retailers won’t be accepting mobile, contactless, EMV or any other electronic payments? The answer is Amsterdam’s famous coffee shops, where bankers gather to develop new financial services products. These coffee shops are being pressured to start accepting cards so that more of their operations are on the books. This is, of course, a good idea. People like me wouldn’t feel so bad about paying their taxes if they felt that everyone else was paying theirs. But the coffee shops, tolerated under the Dutch system, have a supply chain chain that is not. The wholesalers, so to speak, have expressed a marked reluctance to be paid by SEPA credit transfer.

It’s this sort of thing that makes me love my job.

These opinions are my own (I think) and presented solely in my capacity as an interested member of the general public [posted with ecto]

What is cash actually for?

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[Dave Birch] Cash has some unpleasant side-effects and these really ought to be factored into the big picture when it comes to examining the transition to digital money.

In terms of public safety and national security, the sooner the world moves to a digital cashless economy, the better.

[From Turn In Your Bin Ladens – NYTimes.com]

Most of the cash “in circulation” (I use the quotes because it is not, of course, actually in circulation at all but being hoarded in various places) is used only for criminal purposes: tax evasion, money laundering, drug dealing and so forth.

Somali pirates are reported to have received a total of $12.3m (£7.6m) in ransom money to release two ships. They are believed to have been paid a record $9.5m (£5.8m) for Samho Dream, a South Korean oil tanker, and nearly $2.8m (£1.7m) for the Golden Blessing, a Singaporean flagged ship.

“We are now counting our cash,” a pirate who gave his name as Hussein told Reuters news agency.

[From BBC News – Somali pirates receive record ransom for ships’ release]

Once again, these miscreants aren’t looking for prepaid mobile phones, gift cards or PayPal accounts: they are after cash, and I’ll lay a pound to a penny that they didn’t want Yuan or Roubles or Kenyan Shillings and an M-PESA account in a false name: they wanted dollars, and in $100 bills. The cash was dropped from a helicopter on to the ship. Now, I’ve heard some people — including some people from banks — say that this is fair enough, because the seigniorage on the cash represents a tax on criminal activity and it’s better to collect this stealth tax from the bad guys that impose more taxation on honest, hard-pressed taxpayers. But I have two objections to this line of thinking:

  1. First of all, it is not at all clear to me that the state should live off of criminal earnings. If something is legal and taxed, fine. But if it’s illegal, it’s illegal.
  2. Secondly, the revenues that accrue to the central bank from this enterprise are small compared to the revenues denied to other parts of government. So in the central bank books, life looks good. But over at the treasury, there’s a black hole where the revenues from honest enterprise should be.

Perhaps the non-central bank parts of government might look to the central bank to use some of seigniorage revenues to subsidise the introduction of electronic payments to parts of the economy dominated by cash. But what kind of electronic payments? I suppose the government could start developing its own form of e-cash, but I’m not sure that’s the best way forward. Maybe there’s another way. Perhaps we need a new form of e-cash (that we haven’t seen yet) for the new economy because we are trapped using money developed in a previous age for the commerce of the next. In his excellent book “The Birmingham Button Makers“, Professor George Selgin explains how the British economy faced that same problem during the industrial revolution.

Today, the big problem of small change is no longer such a big problem, although shortages of wanted coin continue to occur sporadically around the world (e.g. here and here) as well as surpluses of unwanted coin. Nevertheless, the basic problems of private coinage were trust and credibility. Modern issuers of digital cash face the same problems and thus Selgin’s history is a valuable reminder about the scope and potential of alternative monetary institutions.

[From Marginal Revolution: Good Money]

Indeed, and apart from a general interest in the history of money, this is precisely why I found George’s work so interesting. Could we see a similar trajectory in the post-industrial economy? This would suggest that private operators might step in to the market to fill the void and then when the competition had run its course and the “best” coinage had been established, then the government would step in and provide it as a public good. Perhaps the Bank of England should run its own version of PayPal and the government should insist that everyone has an account if they want to receive state payments of any kind: welfare, pensions, wages and so on! Once all of money is digital, as opposed to the current 96.3% (in the UK), who knows where that will take us.

As money becomes completely digitized, infinitely transferable, and friction-free, it will again revolutionize how we think about our economy.

[From The Future of Money: It’s Flexible, Frictionless and (Almost) Free | Magazine]

I think this is true. You’ll have a chance to kick around these kinds of ideas if you come along to the 14th annual Consult Hyperion Digital Money Forum in London on 2nd/3rd March 2011, where George Selgin will be along in person to give a keynote talk.

These opinions are my own (I think) and presented solely in my capacity as an interested member of the general public [posted with ecto]

One of these days, this sort of thing will get me into trouble

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[Dave Birch] I very much enjoyed my day chairing the Next Generation Cards and Payments conference (tag #ngcp) in Brussels. I have to say that our friends at Clarion did a fantastic job: the speaker line-up was outstanding and the room was packed (mainly with banks but there were telcos, retailers and others too).

Russian regulation

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[Dave Birch] As many people have noted, the Russia e-payments landscape is really

According to Victor Dostov

There are 25 million active “e-purses” (web wallets containing pre-paid value) and the market is growing at 20%.

The market is now going to be shaped by regulation. It’s a difficult problem for regulators, to take a rapidly growing market and add prudent regulation without disrupting

The government has approved a bill to regulate e-payments, a market that is growing at 40% per annum.

Viktor Dostov, the chairman of the Russian E-Money Association, says that the bill is a reasonable compromise, requiring operators such as WebMoney and Yandex.Dengi to obtain a Central Bank licence for “non-banking credit organisations”. The law requires such organisations to have a minimum equity of 18m roubles ($600,000), which may be a little high for innovative startups.
It is very tempting for regulators to demand rigorous identification Here’s an example. The current “Draft law on the National Payment System” has the concept of “proportionate identification” which is important.. The law also contains a sensible balance on KYC, so no identification is needed for payment accounts with a maximum balance of 15,000 roubles.

Under current framework, there is no equivalent of the European “Payment Institution” or “Electronic Money Institution”. One of the key aspects of European regulation is that it has allowed non-banks to bring innovation to the sector

khjkh.

Yota, Russia’s leading 4G networks operator (offering WiMax, battling for LTE frequencies and thinking about brand-name handset), launched a partnership with Mobi. Dengi (a mobile money transfer scheme working closely with Beeline, a Russian MNO) and Tavrichesky Bank – to allow its subscribers to use the money they have topped up to their prepaid account – to pay for other services like utility bills, TV, mobile top-up.

[From Retail Banking in Russia: Innovation Unfolded: Each decent Internet service provider strives to create its own payments wallet]

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A channel challenge

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[Dave Birch] Writing in E-Finance & Payments Law & Policy (volume 4, number 9), Dan Schutzer (the Executive Director of the Financial Services Technology Consortium, FSTC) writes on “Challenges of the US banking and finance channels”. He notes that innovation in the US seems to be centred on the mobile phone and can be divided into three categories: innovations that mean new payment networks, innovations that use existing networks but bypass banks (note that both Visa and MasterCard have followed PayPal in opening up their APIs) and innovations (often targeted at merchants) that use existing networks and issuers.

If mobile is the key new channel (and I’m sure Dan’s right about that), then it’s reasonable to ask to what extent innovation is possible in the latter case: that is, given the well-known provisions of the “innovator’s dilemma”, how can (in the specific example of mobile) banks and schemes develop great propositions? Patrick Gauthier highlights three key roadblocks.

  1. The economic buyers – i.e. the Mobile Operators and Issuers – have not solved their rivalry: Behind the scene a furious battle has raged on the ownership of the secure element used to secure transactions, a proxy for the question of who will own the customer relationship.
  2. Consumers have good enough methods of payments as it is: Without prejudice for the vision behind NFC, the need for a new method of payment delivery based on handsets is tenuous… Absent a reason for consumers to want it and a business case for Issuers to support, standalone payments is an unlikely “killer application.”
  3. No good path has been proposed to reach a critical mass of users: If I had a penny for every time I have heard about “the-chicken-and-egg” problem, I would be retired by now.
[From NFC: Past, Present and Future – pymnts.com]

Patrick’s analysis explains the paralysis in the operator-handset-bank domain. Yet the truth is that customers like NFC and they want it: hence the action is shifting from a consensual evolution at the interface between the mobile industry and the financial industry to a “screw you” revolution where more aggresive service providers (not only in payments) are using stickers (Bling Nation), microSD (Visa) and other technologies (China Mobile) to simply bypass Nokia and Telefonica, Apple and AT&T, RIM and Vodafone.

Maple leaf rage

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[Dave Birch] I was pottering off to Canada and thought that perhaps I ought to pick up some Canadian dollars. After all, I figured, it’s an advanced nation so I can probably pay by card everywhere, but just in case I’d better get a couple of hundred dollars. I went to Travelex at Heathrow, and the clerk pointed me toward a new product: they had an EMV prepaid MasterCard denominated in Canadian dollars. Hurrah! As a rule, I much prefer to carry prepaid cards rather than cash and I already have a prepaid US dollar Visa, a prepaid UK pound Visa and a prepaid Euro MasterCard. So I got myself one of these new-fangled Canadian dollar cash passports.

When I got to Toronto, the first two places I tried it, it didn’t work. The luggage cart at the airport wouldn’t even recognise it, and the taxi driver wouldn’t accept it because it didn’t have embossing. He had one of those zip-zap machines that you sometimes still see in the third world (it turned out, ironically, that I’d been travelling to a meeting about the future of payments in a moving payments museum). Then it didn’t work at the restaurant, chip or stripe. It did work in the hotel bar, by stripe, and it also worked on Canadian railways, by chip. It worked at the lunch place, but it didn’t work to buy a bus ticket. Whatever happened to the brand promise of universal acceptance?

On balance, I give the Travelex Canadian Dollar MasterCard… 4/10 (must try harder).

Remember, I do this so you don’t have to.

What would you toss?

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[Dave Birch] In some European countries — Finland and the Netherlands are good examples — both retailers and consumers have spontaneously abandoned low-value coins. Transactions are automatically-rounded (by custom and practice, not by law) to the nearest five euro cents and the one- and two-cent coins are just thrown away. In my house, we throw coppers into an old wooden bowl in the kitchen, and we are not alone.

Research revealed yesterday that up to one in five people suffers from “penny rage” – we chuck out 1p and 2p coins because we get fed up carrying them.

[From Express.co.uk – Home of the Daily and Sunday Express | UK News :: We really do throw away cash]

I'd never heard of "penny rage" before, and I'm not sure that "rage" is the right description, but I too find low-value coins nothing more than shrapnel. When was the last time you bought anything for a penny? Every day I take them out of my pocket, every night I come home with more (although my efforts to have cashless days have gone much better recently since Arriva introduced its iPhone application and mobile bus tickets in Woking — last week I didn't have to find cash for the bus even once!).

The 18bn British copper coins in circulation weigh the same as 213 fully loaded jumbo jets. Many of them – along with a further 6.5bn pennies the Royal Mint believes are “missing” – line the bottom of sock drawers and fill fridge-top jars. This mass of idle shrapnel indicates that many Britons stopped bothering with the stuff long ago. So it is surprising that the UK – along with G8 peers US and Japan – still continues to circulate their most basic unit of coinage, while countries such as Australia, the Netherlands, Brazil and Israel have all phased out their low-value change in the past 20 years.

[From FT.com / Lex / Financial services & property – Small change]

Yet in the UK, instead of doing something sensible such as melting down "copper" coins (they are not, of course, made out of copper at all) to make something more useful in these times of austerity, we are focusing on the higher-value coins.

Random sampling tests carried out by the Mint last May found that 2.58 per cent of £1 coins were counterfeit-compared with 2.06 per cent seven months earlier in October 2007 – or one in 50. This had doubled since 2002, when one in 100 £1 coins was counterfeit.

[From £1 fakers are quids in: Counterfeit coins surge to a record high | Mail Online]

Perhaps it's time to call in the £1 coins and remint a more counterfeit-resistant alternative? No: we're going to remint the small "silver".

Britain's 5p and 10p coins are to be substantially changed next year, causing potential chaos for the millions of people using vending machines and parking meters.

[From New steel 5p and 10p coins a 'disaster' – Telegraph]

Actually, this could be a blessing in disguise. Hopefully, some of the people who are complaining that enormous amounts of their money is going to be wasted (people who sell things through kiosks and the like) are going to take the opportunity to simply give up on coins completely: why replace the coin unit in a drinks machine with another coin unit when you could replace it with a contactless card reader and at the same time put the vending machine online through a built-in GPRS unit? (Answer in Europe: because under the current EMV scheme, you must install a contact reader and a PIN pad as well.) A good place to start would be with the vending machines in the London Underground, where every single person has a contactless-only card already.

Behind enemy lines

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[Dave Birch] At the EFMA “Future of Cash” conference, M. Giles Lardy, the Director of Banknotes and Coins at the Banque de France set out the basic case in favour of cash. He said that the growth of cash in circulation in the eurozone is because of a number of factors:

  • It is trusted. The amount of cash in circulation shot up after the credit crunch as people began to worry that banks might fail.
  • Anyone can accept it. This is the major advantage of cash in commerce, an advantage that I think will be eroded by mobile phones.
  • It’s quick and easy. French studies indicate that cash transactions take 26 seconds on average and card transactions take 46 seconds. This will change because of mobile and contactless, of course, but fair enough.
  • You don’t need to have a bank account. The hoarding of euros represents a kind of tax paid by non-Europeans to the eurozone states. The number of euros in circulation is something like 40% higher than might be predicted from economic growth. Much of this “surplus” appears to be in the form of €500 notes.
  • Cash is anonymous, and although M. Lardy is right to say that “cash is not responsible for fraud”, it certainly makes a lot of fraud more tempting and more profitable.

He also set out the cash agenda for the coming years, something that a number of people at the conference spoke about. Broadly speaking, this means more recycling and “optimisation” of cash management.

And here’s the stats block, as we used to call it in Dungeons and Dragons..

There were 13.7 billion euro banknotes in circulation at the end of August 2010 with a face value of €820 billion.
There are 91 billion euro coins issued, worth €22 billion.
To date, the major banks that file with the ECB have reported shipments of €110 billion outside the eurozone (these shipments jumped €20 billion since the crash).
Where do euros go? EU non-eurozone (mainly UK) 24%, rest of Europe (mainly Switzerland) 41%, North America 2%, Asia 5%, Africa 5%., Eastern Europe 20%.

As even the most cursory examination of the statistics shows, virtual none of this cash is used to support the needs of commerce (the Bundesbank estimated that only 10-15% was used for this) and the rest of it is “unexplained”, as they say. This means that the cash is used for hoarding, tax evasion, criminal purposes, corruption and other elements of the less-regulated economy.

The stats about the cost of cash in retail aren’t worth reproducing since they were so confusing: they are clearly measuring apples and oranges, because they showed that the cost of a cash transaction to retailers in 3p in the UK and 300p in Belgium, or some such, the cost of a card transaction as 50p in the UK and 500p in Spain or whatever.

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