The recent announcement about the Shell garage skimming fraud must have sent a chill through the hearts of many parts of the card industry.
It certainly seems to have upset pin pad supplier Trintech who, in direct contradiction to what I was taught on my PR crisis management course, are ignoring press enquiries about the issue.
An APACS spokesman says, "machines should be tamper-resistant. That didn’t happen on this occasion and has led to the criminals being able to perpetrate old-style mag stripe fraud but in a ‘new’ location."
This mystifies me. Devices of this nature have to go through rigorous certification processes – so if there was an issue with tamper resistance, why wasn’t it caught at that stage?
The only bit of good news is that this wasn’t a Chip and PIN fraud. It was a PIN and magnetic stripe fraud and presumably until cards no longer carry magstripes that will continue to be a risk.