At this time of year my colleague, Dave Birch looks forward, his annual “Live Five” started as a bit of fun, but over the years has become a thought provoking look at what might impact our industry in the coming year, if you haven’t read it yet, please follow this link.
As we come to the holiday season, we know that we will be bombarded with reviews of 2020 on television, in our newspapers and online. A conversation with some colleagues about how long they had worked in the payments industry, prompted my own review when I realised that on the 8th December, I clocked up 40 years in the industry, how technology has changed our lives in that time.
Twenty-Twenty. What could go wrong in such a perfectly numbered year? Sadly, we all know the answer to that: Everything.
2020 has been dominated by the COVID-19 pandemic threatening our way of life, challenging our resourcefulness and resilience, on a global scale not experienced since the World War ended 75 years ago.
In 2020, some businesses with a strong digital presence have shown resilience by shifting all their operations online and moving to full-on remote working, adapting to a period of indefinite social distancing. Broadband connectivity was a key factor in keeping the lights on for those businesses. When the stay-at-home order came into full force in the UK, most feared the impact this would have on broadband performance all around. They anticipated a struggle along with their neighbours, stuck at home looking for ways to keep connected with their loved ones and colleagues, and to keep themselves entertained online. No doubt these were all valid concerns for us, domiciled warriors, called to take up arms to save lives by, ahem, manning the recliner, among other things. Yet, lo and behold, most of the ISPs in the UK had no major trouble adapting, and stood their ground as their resilient systems faced this sudden, indefinite surge in demand as the pandemic unfolded.