The Role of Technical Due Diligence in Investment Cycles

people discuss about graphs and rates

Have you noticed that some of the best attended events at conferences recently are the investment panels, populated by canny investors talking about where they are currently placing their funds? And so this was the case with Consult Hyperion’s recent webinar The Role of Due Diligence in Investment Cycles, featuring Jonathan Luff Co-Founder of CyLon, Europe’s leading investor in pre-seed and seed stage cyber and security technology startups. Howard Hall, Managing Director of Consult Hyperion North America, and Gary Munro, Technical Director Consult Hyperion and Dave Birch our Global Ambassador, who moderated the discussion.

Payments are hard. That’s why the world’s leading payment organisations come to us.

How the past (ticketing technology) can still be relevant in the future.

blurred motion of illuminated railroad station in city

Last week, I attended the excellent Transport Ticketing Digital Summit which focused on advances in fare collection and Mobility as a Service (MaaS).

Pandemic working – reflections from our CEO

person using macbook pro on white table

We’ve now had well over year of sporadic lockdowns, of varying degrees of severity. I’m loathe to tempt fate, but it does seem that, in the UK, we’re heading towards a low background level of Covid-19, during the summer months at least. It’s therefore an appropriate time to examine the changed methods of working, and whether, or to what extent, they should be incorporated into normal practice.

#IWD2021 – Cybersecurity really is a great place to work

photo of people reaching each other s hands

As an example of creative thinking in promoting inclusion, I would like to highlight John Patrick Crichton-Stuart, 3rd Marquess of Bute, a thoroughly modern Victorian, educated by his mother until the age of 12. He was ridiculed by society for his progressive views in paying great attention to the education of his daughters as well as his sons. Considered the richest man of his time, his hobby was building the finest fairy tale castles. He also built a magnificent building for the medical school at the University of St Andrews and endowed the Bute Chair of Medicine. When the male anatomy lecturer refused to teach women, he simply hired a woman as an additional lecturer, to teach any students who wished to learn with her. In this way, he managed to provide an environment in which women and men could train alongside one another, without coming into conflict with the existing hierarchy. Perhaps surprisingly, we still have lessons to learn from his approach.

Building SoftPOS – not as easy as you think.

selective focus photography of person holding iphone displaying white screen

For the third year running, my colleague Gary Munro facilitated a thought-provoking debate around the use of mobile phones and tablets as contactless payment terminals during last week’s virtual Merchant Payments Ecosystem (MPE) conference. For the last three years, Gary and his panellists have tracked the progress of the SoftPOS technology and standards.  The three key messages that I took away from this year’s conversation were that:

Merchant Payments Ecosystem 2021

When we look forward to 2021, it is no surprise that COVID-19 is the dominant factor. So far as the merchant payments world is concerned, the shape of the post-pandemic new normal transaction environment must be the key strategic consideration for stakeholders and I am desperately keen to hear the variety of informed opinion on this topic that I have come to expect at Merchant Payments Ecosystem every year. At Consult Hyperion we like to contribute to these conversations by providing a useful framework for discussion: our annual “Live 5”, our yearly set of suggestions for strategic focus. This year, we choose to look at the key issue of pandemic transformation and its impact of on the three key domains where our clients operate: Payment, Identity and Transit, together with (as is traditional!) a suggestion as to a technology that the POS world may not be thinking about but probably should be.

Black Friday, Cyber Christmas, and a Contact-Free New Year

paper bags near wall

For most of us 2020 isn’t going to be a year to linger fondly in the memory. It’s been a monumental slog in the face of grim news and little cheer but from a payments perspective we’ve seen an unsurprising surge in interest in all things payment related.

People have moved from cash to electronic payments – contactless transaction numbers have soared. People moved from face to face purchases to online. And, there’s been a ton of stress on payment systems as people have demanded refunds for holidays and flights they couldn’t take due to various travel restrictions. It’s been a year like never before.

We can expect this to be exacerbated over what will likely be an extended Black Friday and Christmas holiday shopping period. Online payments are expected to grow even though economies are in recession. For us in Europe it’s the last hurrah before PSD2 requirements on strong customer authentication come into force on January 1st. Merchants and payment companies will be well staffed on News Year Eve as they wait and see how the systems will hold up, and what sort of abandonment figures they’ll see as puzzled customers are presented with confusing authentication screens. We can probably expect a flood of concerned calls about phishing which are actually Strong Customer Authentication requests.

Fintech South 2020 – Maintaining trust and safety in a digital world

At the (sadly, virtual) Fintech South event the year, I was asked to chair a discussion on identity and privacy with three extremely well-qualified experts who had informed perspectives on the state of, and trends in, those important pillars of a digital society. These were Adam Gunther (SVP, Digital Identity for Equifax), Andrew Gowasack (Co-Founder and President at TrustStamp) and Megan Heinze (President, Financial Institutions, North America for IDEMIA). It was great to talk to a group of people who were not only well-informed on these topics but had some passion for them too.

I won’t go over everything that was discussed, but I do want to pick up on a comment that was made in passing when I was chatting to the panelists: someone said that a guiding principle should be “no scary systems”. Hear hear! But what is a scary system? It is, in my opinion, a system that privileges security over privacy. This is not how we should be designing the identity systems for the 21st century!

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