That’ll do nicely

Greyscale backing image
[Dave Birch] Some time ago, I pointed out that aggressive retailers might use ID cards to cut payment schemes out of the transaction loop, by using ID cards as payment tokens and using the ACH network rather than Visa or MasterCard and I subsequently wrote a piece on this for Electronic Finance & Payments Law & Policy. Having been thinking about this and other implications of the introduction of a national ID card scheme, I was surprised to hear from a bank that I was talking to that they had no strategy on the UK ID card (despite the fact that the first cards have already been issued) and no plans to develop a strategy. Now, on the one hand this is understandable, since the UK cards don't do much and there are no readers for them anyway, but on the other hand it may be unwise if other people are developing strategies that may impact banking.

As I have long been advising our clients in the payment space, there will be inevitable implications for retail payments businesses once a national ID card is in place.

[From Digital Identity Forum: Paying for identity]

Retailers want business change, not just lower fees, and has been discussed over on Digital Money, retailers may well be the key stakeholder group when it comes to developing new payment schemes for use at retail POS. Now, a barrier to their competing with existing card schemes themselves has been the cost of issuing and managing secure smart cards or other tokens. But if the government is going to do it for them, then they may as well exploit it. I can easily imagine taking my ID card and a blank cheque down to Tesco, putting them both into a machine and punching in my PIN. Then, next time I go shopping, I punch my PIN into the keypad at the checkout lane, wave my ID card over a reader and then go on my way. This kind of the service has already begun to spring up in the U.S.A., in response to the issuing of “Real ID”drivers’ licences which have machine readable magnetic stripes that can be read at POS terminals. A company called National Payment Card (NPC) has begun to exploit the opportunity, by getting customers to register their bank details and a PIN against their licence. This means that customers can then pay for fuel by swiping their licenses at petrol stations and entering a PIN. A similar national scheme has just launched in Malaysia, where one of the leading banks has begun installing kiosks where customers can use their bank chip card and the MyKad ID card (without biometric authentication) together to link the ID card with the bank account automatically:

Consumers will have to open either a savings or a current account with EON Bank, which is the only bank providing payment transactions through the MyKad at the moment.

[From Buy fuel with your MyKad]

The scheme is targeting the fuel sector in the first instance and has signed up all Caltex and BHP filling stations, so that customers can fill up and they pay at the pump with their ID card. Since the margins on fuel are thin, the sector has every incentive to cut payment schemes out of the loop and move to direct bank transfer via ACH. I wonder if they even bother to authorise the transactions: after all, if you try to cheat them by presenting the ID card when you have no money in the bank, they have your ID details and I imagine you'll be hotlisted pretty quickly.

Contactless front line

Greyscale backing image
[Dave Birch] You may have noticed the announcement of a new contactless purse/loyalty scheme in the UK.

UK coffee chain Coffee Republic has teamed up with electronic money operator sQuidcard to launch the Coffee Republic contactless prepaid ‘Payment and Loyalty’ card.

[From The Paypers. Insights in payments.]

I asked Forum friend Adam Smith at sQuidcard for a card and he was kind enough to send me one. I logged on to their web site, registered, loaded a tenner and looked forward to my first contactless loyalty experience.

Business and identity cards

Greyscale backing image
[Dave Birch] We've decided to run a number of events linking the Digital Identity Forum to sister organisations with shared interests. The first of these will be joint seminar with EEMA at the British Computer Society in London on January 29th next year. This seminar, sponsored by Consult Hyperion, will be looking at the business opportunities that might arise from the introduction of the UK national identity card. You can register for the seminar at the EEMA web site. IPS will be presenting and we're hoping that all of their prime contractors will join an expert panel to share ideas on how British businesses can create new value around the scheme. We'll have an in-depth case study from Belgium to examine the business ecosystem that has grown up around the smart identity card introduced there. Look forward to seeing you there.

Cheering on ID cards

Greyscale backing image
[Dave Birch] One my favourite recent identity stories was the one about the woman who assumed her daughter’s identity to attend school so that she could fulfill her dream of graduating and being a cheerleader.

A 33-year-old woman stole her daughter’s identity to attend high school and join the cheerleading squad, according to a criminal complaint filed against the woman.

[From The Associated Press: Mom allegedly uses daughter’s ID to be cheerleader]

It’s a shame that there won’t be any more stories like this once ID cards are widespread. In the U.K., students are one of the target groups for the government’s launch of its national identity card, so no more 16-18 year old “getting served in pubs” or “masquerading as a cheerleader” high jinks for them. But hold on a minute. If this woman could fool the school well enough to obtain a false identity as her own daughter, then wouldn’t she be able to fool staff at the Identity & Passport Service (IPS) just as well? She’d sail through the rigorous interview (since she’d have no problem answering questions about her daughter’s date of birth and such like) and then get a biometric ID card: cheerleader dreams still on. It’s not as if it’s impossible to fool government employees who, after all, are just people like us (except with better pensions).

The Home Office admits that nearly 5,400 fraudulent passports were probably issued last year alone. For the previous year the figure was 10,000. The DVLA admits that “tens of thousands” of its licences are suspect. The Guardian has been told that there may be around 100,000 “duplicate” driving licences in the system and nearly as many fictitious passports.

[From Up to 200,000 ID documents may be false | Money | The Guardian]

I wonder if the government will have to bring forward some kind of DNA testing in order to establish family relationships or to rule out this kind of personation. That set me to wondering just how close the woman’s DNA would be to her daughter’s, and then I remembered reading about a new DNA service that opens up the possibility of finding out.

If you’ve ever wanted to know just exactly how much DNA you share with your ridiculously tall brother or doppelganger best friend, you’ll soon be able to find out. 23andMe, a personal genomics startup in Mountain View, CA, is about to unveil a new social-networking service that allows customers to compare their DNA. The company hopes that the new offering will encourage consumers to get DNA testing, potentially creating a novel research resource in the process.

[From Technology Review: Social Networking Hits the Genome]

I love the idea of social networking that includes sharing genetic information as well as fave pop bands (perhaps the power of the Internet will reveal a connection — sorry, I just don’t have a Robbie Williams gene), a sort of Facebook meets Dr. Moreau.

Cards at QSR

Greyscale backing image
[Paul Makin] I recently got hold of my very own contactless card, and I’ve been keen to try it out – but I haven’t seen that many suitably-equipped terminals, and those I tried at unattended POS just ignored me.

But last week, I was at Heathrow Airport, desperate for a coffee. So I joined the (long) queue at Caffe Nero, which was taking an age to edge its way along the counter. Watching what was going on, it was obvious that the main reason for the delay was the payment process – at least half of the customers were paying with cards, all Chip & PIN, and each transaction involved the passing back and forth of chunky PIN pads on long wires, a lot of peering at tiny screens, and waiting.

So I reach the front of the queue, and spot a contactless pad. I give my order, and watch the resigned look from the guy as I produce my card. He brightened up when I pointed at the contactless pad, then asked me to wait while he turned it on. After a couple of taps on the till, a light came on the contactless pad, I flashed my card and ‘APPROVED’ came up almost instantly. Success! The guy was clearly pleased, mostly (I think) because of the speed of the transaction, and shouted to his boss ‘Hey, this thing works!’.

The lessons? Well, first is that contactless is great for so-called ‘quick service’ retailers, not necessarily because it displaces cash, but because it’s so much faster than Chip & PIN – a key issue, when more and more people, including me, try and use a card for EVERY transaction! Secondly, the transaction was slowed by a few seconds because the contactless pad isn’t on by default. As the cards become more prevalent, this is going to become ever more of an issue.

Hello kashklash

Greyscale backing image

“How can you rob a bank in a world without money?” wonders science fiction writer Bruce Sterling, one of the collaborators of the new foresight project KashKlash

KashKlash is a lively platform where you can debate future scenarios for economic and cultural exchange. Beyond today’s financial turmoil, what new systems might appear? Global/local, tangible/intangible, digital/physical? On the KashKlash site, you can explore potential worlds where traditional financial transactions have disappeared, blended, or mutated into unexpected forms. Understand the near future, and help shape it!

Imagine yourself deprived of all of today’s conventional financial resources. Maybe you’re a refugee or stateless — or maybe it’s the systems themselves that have gone astray. Yet you still have your laptop, the Internet, and a broadband mobile connection. What would you do to create a new informal economy that would help you get by? What would you live on? E-barter? Rationing? Gadgets? Google juice? Cellphone minutes? Imagine a whole world approaching that condition. Which of today’s major power-players would win and lose, thrive or fail? What strange new roles would tomorrow’s technology fill?

Besides Bruce Sterling, the initial collaborators are Régine Debatty (of we-make-money-not-art), Nicolas Nova (LIFT) and Joshua Klein (author and hacker), who have been collaborating on initiating the discussion.

KashKlash is now opening up to you. You can join and follow the debate of our experts or contribute yourself by leaving a comment on the different matters or fill out our KashKlash questionnaire.

This public domain project is conceived and led by Heather Moore of Vodafone’s Global User Experience Team and run by Experientia, an international forward-looking user experience design company based in Turin, Italy.

Check the project description for more info.

Money is a game

Greyscale backing image
[Dave Birch] Anthony Cavill coins a neat acronym. He says that money is a Generally-Accepted Medium of Exchange (GAME). That works for me on so many levels, but it also flatters one of my pet theories, which is that we can learn more about the future of money by looking at the World of Warcraft than the World. This is because it’s so much easier to experiment with different technologies in the virtual world. It certainly seems to me that innovation and experimentation is alive and well in virtual finance even if it is an abeyance in actual finance.

NetDragon has launched an affinity credit card “The Peony NetDragon Credit Card” in association with the Industrial and Commercial Bank of China (ICBC). The credit card service seems to be more than just some company artwork on a regular credit card. Users can make payments for the game through their mobile phone and the card (helping fight fraud, no doubt), purchase game credits through the card (and get extra bonuses in-game for doing so), and use the card as a regular credit card.

[From NOTED: NetDragon affinity Credit Card (and more) with ICBC – PlayNoEvil Game Security News & Analysis]

One of the key trends in the long-term co-evolution of money and technology is that technology takes what economists would recognise as “stores of value” and makes them tradable, turning them into new mediums of exchange. So technology took my bank account and through cheques, credit cards and the Faster Payments System (FPS) made it easier and easier for me to send fungible chunks of my bank account to willing recipients.There’

Authentication in 3D

Greyscale backing image
[Dave Birch] Over on Digital Money there’s been some discussion about the current state of, and future of, the 3D Secure (3DS) authentication schemes used by Visa and MasterCard to add security to online transactions (under the brand names Verified by Visa and SecureCode). One the problems with the deployment of these services was that customers didn’t really understand the technology and were confused by the sign-up and usage processes. Now the schemes have responded with a raft of efforts to make 3DS more effective.

The research highlighted that consumers wanted to be certain that Verified by Visa was part of the purchase process. A key feature of the new user interface is that the consumer does not leave the merchant site during the identity checking process; instead the Verified by Visa authentication window appears as an overlay on top of the merchant page.

[From Verified by Visa Europe upgraded to improve cardholder experience]

MasterCard has also come up with a way to make 3DS more palatable to consumers and merchants alike.

To date, all e-commerce purchases on Maestro cards leverage MasterCard® SecureCode™ authentication to ensure the highest security for payment card transactions. The Maestro Advance Registration Program™ enables select online merchants to accept Maestro cards for e-commerce transactions by using SecureCode™ to enroll the customer during the first transaction. Subsequent purchases the same customer makes at the merchant web site using the same Maestro account can now be processed without MasterCard SecureCode authentication, making repeat buying both convenient and fast.

[From MasterCard Unlocks Maestro Debit Card Acceptance on the Internet with Maestro Advance Registration Program | MasterCard®]

I’m interested in these efforts because if banks found a way to make 3D Secure authentication effective, painless and ubiquitous then it would make sense for other organisations to pay the banks to provide that authentication services to them, rather than build their own versions. In these circumstances I could well imagine using my Barclays thingy (a.k.a. PINsentry) and debit card to log in to do my taxes or whatever.

Clear goals

Greyscale backing image
[Dave Birch] I mentioned before that I happened to be at the recent Financial Services Club dinner with Charlie McCreavy, the EU Commissioner for the Internal Market and the man behind initiatives including MiFID, SEPA and the PSD. I can’t report what he said, because the dinner was under Chatham House rules and we were asked to seek permission to use any quotes, but what I will say is that it meant that I had the opportunity to think about the general direction of regulation since it’s likely that one of the outcomes of the current crisis in the financial sector will be more regulation of all financial services. If this is the case, I hope the regulation will have more concrete and explicit targets to that we can measure whether it is working or not. Suppose, to pick an obvious example, that the purpose of SEPA was to reduce the total social cost of payments in the eurozone from the current 0.5% to, say, 0.25% in a decade. Then we could decide for ourselves whether the costs incurred (which in this case are substantial) are, in the long run, justifiable. Not regulation for political purposes but regulation to increase the net welfare, which is how it should be.

Impact of contactless

Greyscale backing image
[Dave Birch] The evidence coming back from the marketplace is that contactless does, in fact, have the predicted impact on transactions in the relevant retail categories. It speeds transactions and simultaneously delivers an increase in average transaction size. Interestingly, it seems that the use of open (ie, Visa/MasterCard) contactless delivers a transaction uplift over the closed stored-value cards used on many education, corporate and government campuses.

Greater success occurs with the complete replacement of aging stored value card systems, resulting in lifting cashless sales from less than 10 percent of total sales to an average of 38 percent with credit/debit cards;

[From Payments News: New Cashless Vending Research – September 11, 2008]

This, to me, reinforces the rather obvious link between contactless and prepaid: a contactless platform for a prepaid product would mean that the two were mutually reinforcing in the assault on cash for low-value transactions, because of the increase in convenience (at both levels) over conventional card products. A contactless offline transaction is the fastest possible to way to pay for something, faster even than getting coins out of your pocket and throwing them at the shopkeeper.

Subscribe to our newsletter

You have successfully subscribed to the newsletter

There was an error while trying to send your request. Please try again.

By accepting the Terms, you consent to Consult Hyperion communicating with you regarding our events, reports and services through our regular newsletter. You can unsubscribe anytime through our newsletters or by emailing us.