COVID-19 lockdown for transit

Lockdown for transit

The global pandemic has had a devastating impact on those providing transit services due to passengers being told to stay at home and social distance. Public transport services have been maintained for essential workers only. At this time, transport operators have moved to reduced schedules to provide basic coverage and protect their workforce. Season ticket owning commuters and tourists no longer able to travel are seeking refunds. The economic impact on mobility providers, already operating with thin margins, has been significant.

Image of bus stop with customers and their contactless payment cards used for transit access

Contact-free fare collection

When permitted, a major part of encouraging travellers to use public transport will be the provision of payment systems that allow social distancing of passengers from staff, ideally eliminating the need to exchange physical tickets, cash and paper receipts. These might include:

  • Contactless proprietary cards
  • Contactless bank cards
  • NFC-enabled mobile devices and wearables allowing passengers to pay without having to touch other people or devices such as PIN pads
  • QR code tickets and/or payments
  • Pay as you go based on account-based ticketing
  • In-app ticketing and payments
  • Subscriptions

There are many options and even more considerations, but Consult Hyperion thrives on the challenge of finding smart innovative solutions to clients’ requirements.

Contact-free options for transit tickets

Contact us

Contact us for a no obligation conversation on how we can help you. Meanwhile, we also invite you to download our free white paper.

Consumer Mobile Devices in Revenue Protection Whitepaper

Consumer Mobile Devices in Revenue Protection

Revenue inspection is an important part of transit agencies’ and operators’ income protection; both directly by garnering income that would otherwise go uncollected and by acting as a deterrent to future fare avoidance. 

Consult Hyperion surveyed the Revenue Inspection Device market in 2011 and again in 2019. The market for revenue inspection devices is relatively small and the lack of standardisation has resulted in the available devices being bespoke and relatively expensive. 

The availability of secure Android devices, with card reading capabilities opens up the possibility for transit operators and authorities to procure commercial off-the-shelf devices (COTS) and software from a larger device market with the attendant benefits of lower prices and reduced ‘lock-in’ with bespoke suppliers.

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Further information

Visit our page on improving mobility services to learn more about our experience and contribution around the world.

Transit using trains

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