Shaping the future of finance: key insights from M2020 USA.

Howard Hall, Vice President Growth at Consult Hyperion, consulting by Fime, summarizes the key discussions and insights from Money2020 USA 2025, one of the leading payments industry conferences.

Fime and Consult Hyperion was out in full force at Money 20/20 Las Vegas, with Dave Birch, Xavier Giandominici, Ben Potter and Nick Norman all on the ground. Over three packed days we met with dozens of clients, partners and industry friends, both old and new. We came away inspired by how fast the world of payments, identity and digital trust is evolving.

The era of agentic AI.

Agentic AI was everywhere this year. Dave Birch’s session, supported by leaders from Mastercard explored how intelligent, autonomous agents will reshape the way money moves and decisions get made. These aren’t just chatbots; they’re systems capable of acting on our behalf, initiating payments, verifying identity and managing risk. The question everyone is asking now is: how do we trust the agent? What are the new signals, frameworks and governance models that let us verify that an AI acting for us is doing the right thing?

This conversation dovetails perfectly with our heritage in digital identity and trust frameworks. It’s one thing to build an agent; it’s another to ensure that it’s secure, compliant and grounded in real-world identity. That’s where we come in.

Stablecoins and the future of money.

Stablecoins and tokenized money continued to capture attention across panels and side discussions. There’s a growing sense that programmable value, whether through stablecoins or digital fiat will be the natural companion to agentic AI. If agents are going to act, they’ll need a medium of exchange that is fast, programmable and secure.

We heard repeatedly that firms want help bridging the gap between experimentation and production. This is the kind of challenge Consult Hyperion thrives on combining technical insight with regulatory understanding to make the next generation of payment rails real.
Insights from dozens of client conversations.

Our one-to-one meetings revealed a lot about what’s on the minds of our clients and partners:

  • Platform resilience and optimization came up again and again — from large fintechs re-evaluating their processing infrastructure to global brands seeking help rationalizing fragmented payment systems across multiple geographies and logos.
  • Digital identity and trust frameworks were top of mind. Organizations across banking, payments and big tech are exploring how to extend KYC into the world of Know-Your-Agent (KYA) and mDL.
  • Tokenization and security continue to present both opportunity and friction. Several firms are revisiting their existing implementations and seeking a path toward scalable, interoperable solutions.
  • Go-to-market alignment remains a challenge. Many companies are looking for help in shaping adjacent services, workshop and partnership strategies are areas that were top of mind.
  • Sector-specific certification and standards are shifting. We heard updates from trusted partners working to reshape digital-identity assurance around specific industries rather than one-size-fits-all frameworks.

These conversations reaffirmed what we already know: clients value practical, implementation-level understanding of the complex ecosystems that connect identity, payments and technology.

Why this matters.

For nearly three decades, Consult Hyperion has helped organizations around the world navigate the intersection of trust, technology and financial inclusion. Whether it’s designing new tokenization schemes, building digital-identity frameworks or testing payment systems with Fime, our work sits at the core of where the industry is heading.

Money 20/20 was a reminder that we’re entering a new chapter, one where human and machine actors coexist in digital ecosystems that demand security, privacy and interoperability from the start.

Let’s continue the conversation.

If you’d like to explore how agentic AI, stablecoins or next-generation identity can be built safely and responsibly into your business, we’d love to talk. Reach out to our team and let’s turn these conference insights into real-world strategies and implementations.

The Evolving Role of Digital Wallets and Consult Hyperion’s Expertise in Driving Innovation.

Digital wallets are transforming how we pay, interact, and secure our digital identities. As smartphones become indispensable, consumers worldwide are using digital wallets for transactions, peer-to-peer payments, and even managing digital identities like driver’s licenses and health credentials. However, behind the convenience of digital wallets lies a complex network of technology, security, and regulatory challenges.

At Consult Hyperion, we specialize in navigating these challenges, using our expertise at the intersection of identity, payments, and cybersecurity to help clients innovate securely and effectively in the digital wallet space.

Digital Wallets: Expanding Beyond Payments

While digital wallets initially gained traction as payment tools, they have evolved into multi-functional platforms that can store not only debit and credit cards but also digital identities, health passes, travel documents, loyalty cards, and more. Wallets are increasingly integral to the digital identity ecosystem, empowering people to prove who they are, access services seamlessly, and control their personal data with security and transparency.

One emerging trend is the integration of mobile driver’s licenses (mDLs) into digital wallets. As mDLs gain adoption, digital wallets can provide a secure, portable means of identity verification, allowing users to authenticate their identities for various purposes while retaining control over their personal information.

Regional Approaches: United States, Europe and Australia

The adoption of mDLs into digital wallets varies significantly across regions, influenced by differing regulatory environments, market demand, and technological infrastructure. Here’s how digital wallet innovation and mDL adoption is evolving across North America, Europe, and Australia.

United States

The U.S. has been at the forefront of mDL adoption with several state DMVs already rolling out mDLs and several others with programs underway. These digital credentials are starting to be accepted for in-person use cases such as domestic air travel and liquor purchases. And going forwards, they will also be accepted online. Like physical driver’s licences, mDLs will have a lot of utility.

Many states are choosing to work with the large platform wallets, like Apple Wallet and Google Wallet, issuing mDL credentials into the wallets consumers already have. Those wallets are increasingly becoming “digital hubs” where users can store a variety of credentials. But this is not the only solution. Some states have also launched mDL specific apps. These provide consumers with the option of a standalone mobile driver’s licence.

In the middle of all this progress is the American Association of Motor Vehicle Administrators (AAMVA) which is playing an important role coordinating stakeholders and promoting standardized and interoperable approaches.

Europe

Some European countries have local proprietary mobile driving licences…

In the EU, the eIDAS 2.0 regulation requires each country in the EU to provide at least one digital wallet to its citizens, residents and businesses. Those wallets will be required to support for the ISO 18013 standard that underpins mDLs. In parallel, the EU plans to make driving licences mobile by default.

The situation is however complex.

• The EU is developing a rich but complex wallet architecture, of which support for mDL is just one part.
• Many wallets – which will require robust certification processes if interoperability is to be achieved
• Role of OEMs unclear – providing wallets or providing the secure technology to support wallets over the top

The EU wants all of this to come together over the next couple of years, which seems very ambitious.

So whilst wallets look set to play an important role in the EU digital economy, it will be some time before they provide the straightforward utility of US mDLs.

Australia

Australia has also been a leader in mobile drivers licences, several states issuing them.
Austroads, an intergovernmental organization, is driving the development and standardization of mDLs in Australia. They are working with state and territory governments to develop a consistent framework for mDLs, ensuring interoperability and security. This includes alignment with both ISO 18013 (mDL) and the more generic ISO 23220 (mDoc). This should allow the mDL apps issued in Australia to hold other digital credentials in the future. So instead of issuing mDLs into wallets, the mDL will become the wallet.
Austroads is going one step further by building a “Digital Trust Service” – providing the means to check the authenticity of the issuers of digital credentials held in those “mDL wallets”.

The Core Elements of Digital Wallet Success

Digital wallets that can hold both payment credentials and other digital credentials will have huge utility. They will increase convenience, reduce fraud and improve privacy.

Successfully implementing and scaling digital wallets requires expertise in several key areas:

  1. Security: Security is crucial when handling sensitive information such as cryptographic keys, payment details or digital identity credentials. Consult Hyperion has decades of experience of building and testing secure payments services with expertise in strong cryptography, mobile application security and tokenization.
  2. Identity: Digital wallets often serve as digital IDs. Users can store verifiable credentials, such as mDLs or health passes, giving them control over personal data. Integrating these digital identity solutions requires navigating regulatory frameworks and ensuring interoperability with existing systems. At Consult Hyperion, we leverage our deep knowledge of standards like Decentralized Identifiers (DIDs) and Verifiable Credentials to design privacy-protective and compliant solutions.
  3. Payments: Wallets gained popularity as payment solutions, and understanding payment intricacies is essential. This includes managing multiple payment types and adhering to regional regulations. Our expertise spans EMV, contactless, and real-time payment systems, enabling us to help clients integrate and scale secure wallet-based payments globally.

Why Consult Hyperion?

Our ability to bridge the gap between theory and real-world application makes us a trusted advisor for organizations building digital wallets. Our expertise encompasses:

  1. Strategic Partnerships and Innovation: Trusted by financial institutions, tech companies, and governments, we’ve helped design systems that meet stringent security, usability, and regulatory standards. We understand the strategic goals behind digital wallet projects, allowing us to guide clients in creating solutions aligned with long-term objectives.
  2. Deep Technical Knowledge: Our technical expertise across identity, payments, and cybersecurity enables us to develop robust solutions, from designing secure protocols to implementing advanced authentication methods.
  3. Proven Track Record: Our history of delivering projects in both private and public sectors demonstrates our ability to execute at scale. Clients rely on us for our technical capabilities, dedication to quality, and innovative approach.

The Future of Digital Wallets: Shaping the Next Generation

Digital wallets are evolving with advances in biometric security, decentralized identity, and blockchain technology. As wallets move beyond payments, businesses must adapt to new standards for security, privacy, and user experience. Apple, Google, and government-led solutions worldwide are positioning themselves as leaders in the wallet space, each bringing unique strengths to the ecosystem.
Consult Hyperion remains at the cutting edge, helping organizations navigate this dynamic landscape. Whether you’re looking to launch a new digital wallet, expand an existing platform, or secure sensitive data, we offer the expertise and insight needed to support your goals.

Final Thoughts

Digital wallets are becoming vital gateways to secure payments and digital identities across the world. At Consult Hyperion, we’re excited to help shape this future, enabling our clients to create secure, compliant, and user-centric solutions. With our expertise in identity, payments, and cybersecurity, we look forward to partnering with organizations worldwide that share our vision for a secure, interconnected digital world.

What’s Really Holding You Back?

In conversation with Consult Hyperion – What’s holding you back? Your system or your mindset?

For years, industry experts have predicted the downfall of legacy systems, warning financial institutions (FIs) that clinging to outdated technology would ultimately lead to obsolescence. Yet, despite these warnings, legacy systems continue to play a central role in payments ecosystems of many FIs. So, what’s really holding the industry back? Is it the technology itself, or the mindset surrounding system modernisation?

Join our expert panel, including Gary Munro (Consult Hyperion – Technical Director), Maria Nottingham (Managing Director), Bethan Cowper (VP, Business & Market Development), and Eyad Almaaitah (VP, Global Product Management), for an in-depth discussion on the state of payments ecosystems. Together they explore how legacy systems continue to fit into today’s complex payment architecture, and why, despite the rise of fintech and digital innovation, true transformation remains elusive. This webinar is essential for payments professionals, C-level executives, and anyone responsible for ensuring their institution remains competitive in an rapidly evolving financial landscape.

CBDCs – wallets, liability and acceptance

illuminated cityscape against blue sky at night

CBDCs are everywhere – and nowhere. Everyone is discussing them, but almost no one is actually deploying them. Sure, this is in part due to the early stage thinking that is going into working out what is actually required but it’s also due to the tricky business of actually working out how they would be implemented. Developing a retail payment solution is a lot harder than creating a Central Bank backed payment instrument.

What Exactly Is A Smart Wallet?

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A wallet is a way of organising things. My Apple Wallet, just like my real wallet, doesn’t have any cash in it. It has credit cards, debit cards, loyalty cards, vaccination records, boarding passes, train tickets and driving licences (Apple have just gone live with their driving licence and state in Arizona). These things are all held independently in the wallet: they don’t talk to each other and they don’t share data with each other. They are also, as you will have noticed, mostly about identity, not money.

Apple Finally Enables Payment Card Acceptance on iPhone

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Contactless Card Acceptance

Solutions to enable Android phones to be used to accept EMV contactless card payments without requiring additional hardware have been around for a while.  We’ve been advising and helping our clients architect, secure, build and certify SoftPOS solutions for the last 5 years.  However, this has not been possible on iOS devices, until now.  Speculation that Apple was looking to add contactless payment card acceptance support to iPhone grew when they bought Mobeewave for $100MM in 2020. Based on the technology acquired in this purchase, Apple has recently added contactless card acceptance capability by implementing their Proximity Reader framework to iOS 15.4, for what Apple calls Tap to Pay.

Biometrics on Cards

Improving Cardholder Authentication

On-card fingerprint readers have been in development for a few years now, with a number of products now in market from vendors such as Fingerprint Cards, Zwipe, Idemia and G+D.

PIN: we need to talk about our relationship

person holding black and gray digital device

16 years on from PIN day (Valentines Day 2006) how is our relationship with PIN holding up?

Last year Dave Birch postulated that PIN was in decline and indeed no longer necessary as our mobile phones make use of various biometrics to authenticate us and our transactions, but as we often remind ourselves in Chyp, we’re not normal.  UK Finance statistics tells us that whilst the use of Apple Pay & Google Pay at the Point of Sale is on the rise, the humble plastic card is still the preferred way to pay.

New Features Greet Riders As They Return to Transit

people walking on train station

Everyone seems to think that MaaS (Mobility-as-a-Service) is a brand-new business model, when in fact, Transit Agencies have been providing mobility as a service for years, just without the hyphens. When I ride transit I just pay for the service when I need it or purchase a monthly pass if I expect to use it regularly. This is similar to the “as-a-Service” model that has been popularized by software companies who moved away from the license model where users pay a one-time fee to purchase the software. They now offer a subscription model where users pay a recurring fee to use the software. I’ve ridden transit for many years and have never had to buy a bus or train. Sounds like Mobility-as-a-Service to me.

Be on the smart side of the Great Reset

planet earth

The human society is now at crossroads – demanding changes in our lifestyle, health choices, economics, and civil liberties. These changes are accelerated by climate change, political response to the pandemic, the need for racial and gender equality, human migration, and of course, a few break-through technologies such as digital automation, data analytics, and machine-learning (AI). So where are we heading? The call for “Great Reset” has been reverberating since the past few years and is now getting louder and louder. This was the topic of the virtual fireside chat by two visionaries on our Tomorrow’s Transactions webinar, Brett King and Dave Birch, discussing the societal and technological changes that are foreseen in the next few decades. This conversation was centered around Brett King’s (Richard Petty, co-author) book, “The Rise of Technosocialism and aligns with Consult Hyperion’s engagement with think tanks on global issues.  Our aim to is separate foresight and facts from fiction in trying to understand the trends in the market that our clients should watch-out for especially in payments, banking, transit, digital identity, and information security.

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