Making Digital Identity work: The path to interoperability.

At the end of February, important interoperability test events took place for Mobile Driver’s Licenses (mDL) in Utrecht, The Netherlands.

The vision and the challenge

The vast majority of mDL solutions are being developed to align with the ISO 18013 series of specifications. This is essential. Like passports, driver’s licenses have utility way beyond their basic function and it is reasonable to assume the same expectations for mobile versions of driver’s licenses. They have the potential to support access to services in travel, hospitality, financial services and many more.

The specifications are not limited to driver’s licenses either. The broader mDoc concept allows any other document or credential type to be defined, such as for identity cards, health cards, travel permits, loyalty and anything else you can think of.

The vision is that in the future we will have digital wallets, accessible from our personal devices, that allow us to present credentials (or assertions derived from credentials) in all manner of online and offline contexts. Globally that could mean hundreds of wallet providers needing to support credentials issued from thousands of issuers and be accepted at millions of locations. That is a lot of potential combinations of issuer, wallet and verifier. When a student from Japan turns ups at a liquor store in Australia, will their mDL just work?

For that to be possible solutions will need to be interoperable from a regulatory, commercial and technical perspective. Achieving that at global scale is a big challenge but not one that is insurmountable. It is something the card payment industry achieved as it evolved over the past decades and provides great learnings for mDL interoperability.

Learning from payments

Focusing on technical interoperability, a key standard in the payments space is ISO 7816. The first part was published in 1987 defining the physical characteristics of “identification cards”. You see, even back in 1987 the connection between identity and payments was evident. This first part was followed by several other parts defining things such as electrical interfaces, transmission protocols, application-level command structures, security and so on. On top of this, the EMV standards emerged to define how card payment transactions between cards and readers would be performed.

Standards were a vital step in enabling payment ecosystems to operate at scale. But standards are always open to some level of interpretation or misinterpretation. To ensure that technologies work in the real world, it is essential to test them thoroughly. For card payments, any card from any issuer must work seamlessly at any terminal from any acquirer – every time. That means a LOT of testing and in particular testing everything against established and approved reference equipment. So, alongside the evolution of standards the payment networks created and formalized certification programs that ensure that cards, readers, hosts, and so on, function consistently and reliably in line with those evolving specifications.

Testing mDLs

So what has this got to do with test events in Utrecht?
Those events brought together dozens of organizations from around the world who are building mDL solutions and need to ensure that they will work in the real world. Those solutions are being built alongside the evolution of the standards. It is very similar to what happened in payments although the timeframes are much more compressed. mDLs will emerge as a key mass-market digital identity technology within years, not decades.

During those events we tested new features in the ISO 18013 specifications with a large number of vendors. And it was not smoke and mirrors. Fime was there with its Digital Identity Test Suite that provides a reference implementation of the specifications and can act as either a wallet or a relying party. We were able to conduct tests with many vendors, performing real transactions (with test data of course), helping those vendors assess the gaps and issues in their implementations of the standards.

I think you can view these test events as the beginnings of the formal certification that will be necessary to ensure interoperability for mDL – and for digital identity more widely.

Who will own the scheme?

Perhaps the single biggest interoperability question today is – who will own the certification scheme?
In payments, the answer to that question is straightforward (at least it is now). The payment networks (especially the international ones) set their rules that apply within the large ecosystems that they own. The mDoc ecosystem will be more fragmented with no obvious single organization with the authority to set rules at a global level.

In the EU, the eIDAS legislation makes member states responsible. Of course, there will need to be a lot of work to gain alignment and we expect ENISA to play role there. For our part, Fime is delighted to be part of the WE BUILD consortium that will be delivering a large-scale pilot for the European Commission. In our role there, we will be making sure that the topic of interoperability is given priority. It is an essential requirement for the ecosystem to be successful.

Learn more how Fime can help deliver a interoperable and international mDL solutions.

New Features Greet Riders As They Return to Transit

people walking on train station

Everyone seems to think that MaaS (Mobility-as-a-Service) is a brand-new business model, when in fact, Transit Agencies have been providing mobility as a service for years, just without the hyphens. When I ride transit I just pay for the service when I need it or purchase a monthly pass if I expect to use it regularly. This is similar to the “as-a-Service” model that has been popularized by software companies who moved away from the license model where users pay a one-time fee to purchase the software. They now offer a subscription model where users pay a recurring fee to use the software. I’ve ridden transit for many years and have never had to buy a bus or train. Sounds like Mobility-as-a-Service to me.

Payments are hard. That’s why the world’s leading payment organisations come to us.

How the past (ticketing technology) can still be relevant in the future.

blurred motion of illuminated railroad station in city

Last week, I attended the excellent Transport Ticketing Digital Summit which focused on advances in fare collection and Mobility as a Service (MaaS).

Live 5 – Micro-Location

yellow egg on white and blue map

In our Live 5 for 2021 we raised micro-location as an area of technology where we expect to start seeing significant advances being made.  UWB (Ultra Wideband) is just starting to get traction in consumer electronics and we believe that this will trigger innovation in micro-location technology.

Ruby reflections, 40 years of technology change at work

At this time of year my colleague, Dave Birch looks forward, his annual “Live Five” started as a bit of fun, but over the years has become a thought provoking look at what might impact our industry in the coming year, if you haven’t read it yet, please follow this link.

As we come to the holiday season, we know that we will be bombarded with reviews of 2020 on television, in our newspapers and online. A conversation with some colleagues about how long they had worked in the payments industry, prompted my own review when I realised that on the 8th December, I clocked up 40 years in the industry, how technology has changed our lives in that time.

Contact-free public transport (Part 3)

person holding smartphone

This is the third of three blogs about technologies to support contact-free use of public transport.

The radio again – I hear that the Transport Minister for England had just reported that there have been fewer than 400 fines for people failed to wear face covering on public transport. More than 115,000 travellers have been stopped and reminded that face coverings are mandatory, and 9,500 people prevented from travelling.

Contact-free public transport (Part 2)

photo of a bus

This is the second of three blogs about technologies to support contact-free use of public transport.

Public transport operators have been making great efforts to make public transport safe during the pandemic. TfL recently launched a new app that makes it easier for passengers to plan their travel and avoid routes where they might come close to large numbers of people. There are claims that the rate of uptake of contactless by passengers has increased significantly since the pandemic and the demand for contact-free transactions on public transport. Visa recently offered a graph relating to global public transport contactless transactions. However, it is not clear what the actual contactless usage is since they are hidden behind month-on-month percentage increases which look enormous when the previous months had fallen off the proverbial cliff.

Contact-free public transport (Part 1)

buildings city clock downtown

This is the first of three blogs about technologies to support contact-free use of public transport.

I heard on the radio that, despite ministers encouraging people in England back to work in their offices, most are staying at home. Commuter trains are about one-third full and buses are about 40% full. During the COVID-19 pandemic, demand for public transport fell off a cliff as governments told their people to stay at home.  A major part of encouraging travellers to use public transport is the provision of systems that allow social distancing of passengers from staff, ideally eliminating the need to exchange physical tickets, cash and paper receipts.

Lockdown for transit

COVID-19 lockdown for transit

A couple of weeks ago I was delighted to host one of our weekly COVID-19 webinars. We discussed the impact of the global COVID-19 pandemic on public transport and how our technologies are likely to be used to help.

We had two panellists from Consult Hyperion (Neil McEvoy, CEO, and Simon Laker, Principal Consultant from our US office) and the guest panellist was Steve Cassidy from Fuse Mobility, a Scottish start-up providing Mobility as a Service (MaaS) software solutions.

The discussion was divided into three parts as follows:

  1. In the ‘Before Times’, MaaS was the direction of travel motivated by congestion and global warming. Will this continue to be the case?
  2. During the COVID-19 Lockdown, how can technology help facilitate safer essential travel?
  3. What will the ‘New Normal’ look like for mobility?

The Before Times

MaaS solutions – ones that integrate different existing transport providers to provide a near seamless door-to-door experience for consumers – were assumed to be the long term ‘direction of travel’ in order to address the mobility, congestion and pollution issues. Our MaaS Payments white paper in July 2019 showed that integration is key:

  • Modes
  • Ticketing
  • Payments
  • Journey planning
  • Hyperpersonalised packages

Lockdown

Many public transport operators are providing ‘enhanced Sunday services’. As most passengers stay at or work from home, we are seeing a decline in ridership of 75-95% across the globe. Changing patterns of user mobility when working from home means there are many fewer advance purchases in an uncertain future with tightly managed budgets. This is pushing us towards the future we already thought was coming where PAYG dominates and season tickets are irrelevant. Operator web sites are having to make special provision for customers claiming refunds on their season tickets which they can no longer use.

Meanwhile, we are seeing reports of levels of traffic being back at 1955 levels and the improvement of air quality leading to an estimated 1,752 avoided pollution deaths in the UK.

New Normal

For me, the most interesting technical development for coming out of Lockdown is the ‘Privacy-preserving contact tracing apps’ being proposed by various government and organisations across the globe. We have seen an unprecedented co-operation between Apple and Google in agreeing to modify their mobile device operating systems to accommodate such apps. The technology proposed is Bluetooth Low Energy (BLE) which uses radio waves over distances up to 10m. The technology is the same as has been tried without much success for running Be-In Be-Out (BIBO) transit payment schemes. These tend to suffer from not being able to detect accurately enough whether a potential passenger is on or off a bus, or just standing nearby. And they also suffer from being no more convenient to use than established technologies such as contactless cards and 2-D barcodes.

BLE will allow two contact tracing apps to detect each other and share anonymised information about being in contact that can be used later to alert potentially infected parties when someone declares themselves as having tested positive.

The UK government has rejected the proposals from Apple, Google and several others to instead prefer a centralised approach because they believe the alternative would lead to a delay in the reporting of symptoms, amongst other consequences. Only time will tell whether the UK population can be convinced to use the NHS app which launched a trial in the Isle of Wight on 4 May. Steve Pannifer recently blogged about this. And we discussed it on week 6 of our Webinars, the recording of which will be available on our website soon.

What will the future hold for public transport when lock down lifts? On the webinar we considered what plans China had in place at that time. The Shenzhen bus company paper about combatting COVID-19 covers the following points:

  • The virus will not be eradicated soon; extra precautions are needed against the spread of the virus.
  • Passenger will be screened using temperature checks.
  • Big data used will be used for planning the most important routes needed for getting passengers to work; mobility provided will be modified according to demand.
  • Passenger health data will be collected from apps. Presumably, like other contact tracing apps mentioned above.
  • Continued enforcement of a maximum of 50% passenger loading.
  • Voluntary passenger name and contacts registration in case needed later.

There is an opportunity for MaaS Providers post lockdown since the public are likely to be either using their private cars to avoid contact with others or else using on demand services.

The transit COVID-19 webinar recording is available to watch. Many thanks to our panellists for sharing their time and insights.

We continue to host weekly webinars every Thursday at 4pm BST. Let us know if you would like to register to attend.

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